As a pivotal contributor to the success of the company, the Senior Business Consultant plays a crucial role in retaining and expanding our customer base through strategic business consultations, coaching, and data-driven decision-making. This position involves managing a designated portfolio within a specific Emirate, with bonus compensation tied to the achievement of key performance targets.
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Key Responsibilities:
- Master the company's solution portfolio to become a subject matter expert.
- Identify and capitalize on opportunities for business growth, serving as the primary point of contact for customer account management.
- Manage existing client portfolios.
- Create and manage account plans.
- Prepare and deliver compelling business proposals.
- Utilize a consultative approach to discern customer needs and align them with suitable solutions and listing packages.
- Effectively sell, cross-sell, and upsell technology-enabled advertising and property listing solutions to existing real estate brokerages.
- Cultivate and sustain enduring client relationships through consistent support and consultation.
- Record and maintain accurate documentation of opportunities and activities in the company's SalesForce CRM.
- Predict weekly, monthly, and quarterly revenue forecasts with high accuracy.
- Negotiate contracts, finalize agreements, and manage collections to optimize mutual interests.
- Establish and maintain customer-centric relationships leading to win-win engagements.
- Collaborate with clients and finance teams to ensure timely payment reconciliation.
- Manage an elaborate stakeholder landscape in client accounts.
- Work collaboratively with internal departments to meet client requests promptly.
Desired Qualifications:
- Bachelor's degree in business, marketing, or a related field.
- Minimum of 5 years of professional B2B sales experience in a SaaS or Subscription environment, with a proven track record of achieving sales targets.
- Strong analytical skills to interpret client data and propose solutions to maximize ROI.
- Exceptional customer service mindset, demonstrating patience in addressing diverse customer needs.
- Effective problem-solving skills to resolve customer complaints.
- Proficient public speaking, communication, and presentation skills, with the ability to translate data effectively.
- Desirable understanding of the real estate industry.
- Ability to communicate effectively with key decision-makers.
- Assertive, influential, and highly motivated, thriving in a target-driven environment.
- Highly computer literate, proficient in Excel and PowerPoint, with solid experience in using CRM tools (SalesForce experience is a plus).
Work Conditions: Full-time
Location: United Arab Emirates (On-site)
