Senior Business Intelligence Manager

About the Role
Join our team as a core Business Intelligence Partner for the Payment business and leverage data analysis to drive decision-making and business growth. In this role, you will engage closely with business leaders, product teams, and operational stakeholders to understand complex business scenarios and develop actionable insights that inform our strategy in key areas such as Crypto Pay, stablecoin payments, merchant payments, and cross-border payments. Your analytical expertise will play a crucial role in optimizing payment performance and identifying growth opportunities across various payment-related businesses.

Responsibilities

1. Business Partnership & Decision Support

   • Develop a deep understanding of business scenarios including Crypto Pay, stablecoin payments, merchant payments, and cross-border payments, covering business models, core metrics, and growth drivers.
   • Collaborate independently with business leaders, Product, Operations, and BD teams to identify business objectives, challenges, and opportunities, while proactively addressing risks.
   • Build analytical frameworks and deliver in-depth insights and actionable recommendations that support product strategy and key decision-making.
   • Participate in business discussions to drive data analysis that influences decisions beyond simple data requests.

2. Payment Analytics & Deep-Dive Analysis

   • Own in-depth analyses across payment-related businesses including transaction volume, payment success rate, conversion rate, and merchant activity.
   • Develop systematic frameworks for monitoring key performance metrics and conduct deep-dive analyses to identify factors affecting business performance.
   • Perform root cause, attribution, and trend analyses for any anomalies in performance metrics.
   • Identify potential business opportunities by analyzing industry trends and competitor performance, supporting product development and market expansion.

3. Business Growth & Performance Optimization

   • Utilize data analysis to drive Payment product growth, user acquisition, and transaction volume improvements.
   • Investigate user behavior, transaction conversion funnels, and payment performance to uncover growth bottlenecks.
   • Evaluate business impacts from product features and marketing campaigns, offering recommendations for enhancements and resource allocation.
   • Collaborate with teams to translate analytical findings into concrete actions, constantly tracking and measuring business improvements.

4. Analytical Ownership & Business Impact

   • Take ownership of complex analytical projects, from problem definition and framework design to data analysis and impact evaluation.
   • Continuously optimize KPI frameworks, dashboards, and analytical models to enhance analysis quality and efficiency.
   • Challenge assumptions, delve into root causes, and propose actionable solutions of significant impact.

Requirements

• Education: Bachelor’s degree or above in Statistics, Mathematics, Computer Science, Economics, Finance, or related fields.
• Experience: 5+ years in BI, Business Analytics, or Product Analytics; prior experience in Payment, Fintech, PSP, or Digital Wallet industries is a plus.
• Payment Domain Knowledge: Strong understanding of payment business models and metrics, as well as the payment industry's ecosystem.
• Technical Skills: Proficient in SQL (Hive/ODPS) and Python; knowledge of BI tools such as Tableau or Power BI is preferred.
• Analytical Skills: Capable of structured thinking and performing complex analyses independently.
• Business Acumen: Ability to understand core business drivers and translate insights into actionable recommendations.
• Ownership: Highly proactive with accountability to lead projects and collaborate cross-functionally.
• Stakeholder Management: Strong communicator with the ability to influence decisions across teams.
• Adaptability: Thrive in a fast-paced environment and stay updated on emerging market trends.

Preferred Qualifications

• Experience at established payment platforms or PSPs in BI or analytics roles.
• Hands-on experience in Payment Growth, Merchant Analytics, or Payment Conversion Optimization.
• Familiarity with scenarios including Crypto Pay, Stablecoin Payments, Digital Wallets, and Merchant Acquiring.
• Proven track record in driving key metrics improvements through data analysis.

Why Join Us
We are committed to creating a supportive and enriching work environment that fosters professional development and career growth. Your benefits include:

• Study Growth Fund: Support for your continuous learning and professional development.
• Internal Events: Engagement in team-building activities and innovation workshops.
• Global Collaboration: Work with a diverse, international team.
• Career Advancement: Opportunities for growth within a rapidly expanding company.
• Internal Mobility: Access to internal job opportunities to help you build your career path.