Job Description:
You are looking for a new challenge and want to be part of the Customer Care Centre team? A great opportunity is offered to you! Connectivity, IFE and integrated platforms engineering support team is looking for a Cabin Connectivity Middle East candidate. If you are curious, interested in developing yourself in a wide array of interesting and challenging subjects, and keen to be the voice and drumbeater of in-service support topics... This position is for YOU! The jobholder will be responsible for the delivery of (first-in-class) cabin connectivity regional engineering support to Airbus operators and will have the following responsibilities:
- Supporting and providing In-Service Engineering Support for High Bandwidth Connectivity (HBCplus) customers in the Middle East region,
- Making the sorting between off-board and on-board connectivity issue,
- Contributing to the Maintenance recommendations to resolve issues in close collaboration with airline maintenance & engineering teams, vendors and Airbus customer care centre.
- Assist the Airline as Technical Advisor (no maintenance to be performed on A/C by the candidate)
- Following-up and monitoring the service availability of the concerned fleet,
- Identifying and capturing improvements and limitations dealing with HBCplus Products.
As the successful candidate you will be able to demonstrate some of the following competencies and skills:
- Having a first experience in airline and/or having avionics background,
- Able to analysis problems and find mitigations solutions / first level of troubleshooting recommendations,
- Team player, adaptable, flexible and open to continuing challenges,
- Good mentoring and data-driven skills,
- Service-minded and highly customer focus, able to understand customer needs,
- Good coordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments,
- Good presentation skills, both oral and written.
Experience in supporting IFE & Cabin connectivity domains would be highly appreciated.
Additional Information:
- This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
- The position is located in Dubai and will involve some travels.
About Us:
Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
