Senior Channel Systems Engineer - SecOps

Role Overview

The Senior SecOps Channel Systems Engineer plays a pivotal role in driving the technical success and growth of our Security Operations (SecOps) business across the Middle East. Combining deep technical expertise in flagship SecOps solutions with strategic channel engagement, this role is responsible for empowering our most strategic channel partners to identify, develop, position, and deliver advanced cybersecurity solutions to their customers.

Acting as a trusted technical advisor, subject matter expert, and regional advocate for our SecOps portfolio, the Senior SecOps Channel Systems Engineer will work closely with strategic partners, channel sales teams, and internal technical and business stakeholders to accelerate partner capability, strengthen customer engagement, and drive adoption of our SecOps technologies.

The role sits within the Channel Systems Engineering organisation and requires a strong understanding of the channel business, the ability to influence at both technical and executive levels, and a passion for translating complex security challenges into tangible business value. The successful candidate will help establish our SecOps portfolio as a differentiated solution for customers across the region, while enabling strategic partners to become self-sufficient, technically proficient, and successful in delivering SecOps solutions.

Key Responsibilities

SecOps Technical Leadership and Subject Matter Expertise

• Serve as a regional subject matter expert for flagship SecOps products and solutions, providing advanced technical guidance to strategic channel partners, customers, and internal stakeholders.
• Maintain deep technical knowledge of the SecOps portfolio, including security analytics, threat detection, security automation and orchestration, incident response, and related technologies.
• Articulate the technical and business value of SecOps solutions, demonstrating how they address evolving customer security challenges, improve operational efficiency, and strengthen threat detection and response capabilities.
• Lead complex technical discussions, solution demonstrations, proof-of-concept (POC) engagements, and architecture workshops to showcase the capabilities and differentiation of our SecOps technologies.
• Stay ahead of emerging threats, industry developments, competitive offerings, and SecOps market trends to provide informed technical guidance and maintain credibility as a regional specialist.
• Act as a technical escalation point for complex SecOps-related opportunities, helping partners and internal teams overcome technical objections and develop effective solutions.

Strategic Channel Partner Development

• Develop strong technical relationships with the most strategic channel partners across the Middle East, positioning the SecOps portfolio as a key component of their cybersecurity offerings.
• Work closely with channel sales and partner management teams to identify strategic partners, assess technical maturity, and develop targeted plans to grow SecOps capability and revenue.
• Build and execute partner technical development plans that improve product knowledge, solution-selling capabilities, technical proficiency, and confidence in positioning SecOps solutions.
• Enable partners to independently identify opportunities, qualify customer requirements, deliver compelling demonstrations, and support the successful adoption of SecOps technologies.
• Establish trusted relationships with partner technical leadership, solution architects, practice leads, and security specialists to drive long-term engagement and business growth.
• Identify opportunities to develop partner-led SecOps practices, including specialist capabilities, repeatable solution offerings, technical certifications, and customer engagement models.
• Support the development of joint technical strategies with strategic partners, aligning technical enablement and engagement with regional business priorities.

Channel Pre-Sales and Opportunity Acceleration

• Partner with channel sales teams and strategic partners to support the development and execution of technical pre-sales strategies for key SecOps opportunities.
• Engage in customer-facing activities alongside partners, including discovery sessions, technical presentations, solution workshops, demonstrations, and POCs.
• Translate customer security requirements and operational challenges into compelling SecOps architectures and solution proposals.
• Support the qualification, progression, and closure of strategic opportunities by providing specialist technical insight, addressing customer concerns, and demonstrating solution differentiation.
• Help partners articulate the business outcomes of SecOps investments, including improved threat visibility, faster incident response, operational efficiency, and security team effectiveness.
• Collaborate with account teams, channel sales, and other systems engineers to identify cross-portfolio opportunities and position integrated cybersecurity solutions where appropriate.
• Contribute to the development of repeatable technical sales approaches, demonstrations, use cases, and reference architectures that can be leveraged across the region.

Partner Enablement and Technical Capability Development

• Design and deliver advanced technical enablement programmes for strategic channel partners, tailored to their capabilities, business objectives, and customer requirements.
• Conduct technical workshops, product training, hands-on demonstrations, and solution-focused sessions that build partner confidence and practical proficiency.
• Support partners in developing the skills required to position, demonstrate, implement, and optimise flagship SecOps products.
• Work with internal training, product, and marketing teams to develop technical content, enablement resources, demonstrations, and use cases relevant to the Middle East market.
• Identify capability gaps across the partner ecosystem and implement targeted enablement initiatives to address them.
• Promote continuous learning and knowledge sharing across the channel SE organisation, helping disseminate SecOps expertise and successful engagement practices.
• Champion the development of specialist SecOps competencies within strategic partners to increase technical independence and reduce reliance on direct vendor intervention over time.

Cross-Functional Collaboration and Regional Advocacy

• Work closely with Channel Systems Engineering leadership, channel sales, regional sales teams, product management, and other specialist technical teams to align SecOps activities with regional business objectives.
• Act as the voice of the regional channel ecosystem, communicating partner and customer feedback, competitive insights, and emerging requirements to relevant internal stakeholders.
• Collaborate with product management and engineering teams to address technical challenges, communicate field requirements, and contribute to the evolution of SecOps solutions.
• Share best practices, successful use cases, competitive intelligence, and lessons learned across the wider regional and global technical community.
• Support regional go-to-market initiatives, partner events, technical briefings, webinars, and industry engagements that increase awareness and adoption of SecOps solutions.
• Contribute to the development of technical messaging and solution positioning that differentiates our SecOps portfolio in a competitive market.

Business Impact and Performance

• Drive measurable improvements in partner SecOps capability, engagement, and contribution to regional business growth.
• Support the identification and development of new SecOps opportunities through strategic partner engagement and technical influence.
• Track partner enablement progress, technical engagement, opportunity involvement, and the adoption of SecOps solutions to assess the effectiveness of channel development initiatives.
• Align technical activities with regional priorities, ensuring that time and resources are focused on the partners and opportunities with the greatest potential business impact.
• Contribute to channel business planning by providing technical insight into partner readiness, market opportunities, competitive positioning, and areas for investment.
• Demonstrate the value of the Channel Systems Engineering function by combining technical excellence with a clear understanding of business objectives and partner success.

Required Qualifications

Educational Background

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a related discipline. Equivalent relevant industry experience will also be considered.

Experience

• Significant experience in cybersecurity, security operations, systems engineering, solution architecture, or a related technical role.
• Proven experience in a technical pre-sales or systems engineering position, ideally within a vendor, value-added reseller (VAR), systems integrator, or channel-focused organisation.
• Demonstrable experience working with channel partners to develop technical capabilities, support customer engagements, and drive solution adoption.
• Strong understanding of Security Operations environments and the challenges faced by modern security operations centres (SOCs).
• Experience engaging with enterprise customers and senior technical stakeholders on complex cybersecurity requirements.
• A track record of influencing technical decisions, building trusted relationships, and supporting business growth through technical expertise.
• Experience working across multiple countries and cultures within the Middle East region is highly desirable.

Technical Skills and Knowledge

• Strong understanding of SecOps principles, including threat detection, security analytics, incident investigation, incident response, and security automation.
• Familiarity with SIEM, SOAR, XDR, NDR, threat intelligence, endpoint detection and response, and related security operations technologies.
• Understanding of SOC architecture, security workflows, detection engineering, threat hunting, and the operational challenges of security teams.
• Ability to design and articulate integrated security architectures and explain how SecOps technologies complement broader cybersecurity controls.
• Experience with technical demonstrations, POCs, solution validation, and translating customer requirements into practical technical designs.
• Knowledge of networking, operating systems, cloud environments, identity, and security infrastructure sufficient to understand integration requirements across enterprise environments.
• Awareness of the competitive SecOps landscape and the ability to articulate technical differentiation and business value.
• Relevant cybersecurity certifications are desirable, particularly those relating to security operations, SIEM/SOAR platforms, threat detection, incident response, or the relevant vendor portfolio.

Core Competencies

• Technical credibility: Able to operate as a trusted SecOps subject matter expert with partners, customers, and internal technical teams.
• Strategic partner engagement: Skilled at building relationships and influencing technical direction within complex channel organisations.
• Commercial awareness: Understands how technical enablement, opportunity development, and partner capability contribute to business growth.
• Communication and presentation: Able to communicate complex technical concepts clearly and translate them into compelling business outcomes.
• Leadership and influence: Capable of leading through expertise, mentoring others, and influencing stakeholders without relying on direct authority.
• Problem-solving: Demonstrates strong analytical skills and the ability to resolve complex technical and customer challenges.
• Collaboration: Works effectively across channel sales, systems engineering, product management, and other regional and global teams.
• Planning and execution: Able to prioritise activities, manage multiple strategic engagements, and deliver measurable outcomes in a fast-paced environment.
• Regional adaptability: Comfortable working across diverse markets, cultures, and partner business models throughout the Middle East.

What Success Looks Like

The successful candidate will establish themselves as a trusted regional authority for flagship SecOps solutions and a key technical partner to the organisation's most strategic channel partners. They will strengthen partner capabilities, increase confidence in positioning SecOps solutions, and help accelerate strategic opportunities across the Middle East.

Success will be reflected in stronger partner technical maturity, increased partner-led SecOps activity, improved technical engagement on strategic opportunities, greater adoption of flagship products, and a measurable contribution to the growth of the regional SecOps business.

Ultimately, this role will bridge the gap between deep SecOps expertise and channel business success, enabling strategic partners to deliver greater value to their customers while strengthening our position in the regional cybersecurity market.