About this opportunity:
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As Senior Backoffice IP Networks & Cloud Infrastructure Operations Engineer in managed services, you will be leading a highly skilled team consisting of more than 6 Engineers to lead the second level operation of one of the large multivendor Telco-Cloud and IP networks in the managed services. You will be responsible for achieving the IP network and cloud infrastructure operational targets under the contractual KPIs and maintaining the deliverables quality within the SLAs.
What you will do:
- Fault management and trouble ticket resolution
- Change request management
- Incident and emergency handling
- New nodes and service introduction
- Nodes/System upgrades to manage life cycle management
- Collaborate with internal teams and all vendor TAC to apply changes that meet customer needs.
The skills you bring:
- At least 3 years in leadership roles in IP network and Telco-Cloud operations or equivalent.
- At least 10 years in IP network and Telco-Cloud operations or equivalent experience.
- Ability to implement new techniques or positively change existing processes to improve operational efficiency.
- Capacity as team lead to maintain high customer satisfaction while coping with demanding customer requirements.
- Promote teamwork and achieve the best collaboration between all team members.
- Efficiently assign tasks and goals, measure and track individual performance with a clear plan for continuous skill development.
- Hire, develop, coach, and steer team efforts in the correct business direction.
- Advocate for automation within the team to drive operational excellence with cost-effective solutions.
- Work effectively with various domains like planning and support organizations, articulating the proper WLA/OLA to achieve business goals.
- Advanced understanding of IP/MPLS technologies used in telecom networks is a must.
- Excellent knowledge of IP routing protocols (OSPF, ISIS, BGP).
- Excellent knowledge of MPLS technologies (MPLS-TE, LDP, VPLS).
- Excellent knowledge of switching technologies.
- OpenStack hands-on experience is mandatory; certification is a plus.
- Excellent knowledge of Linux and troubleshooting Linux (RedHat/Debian).
- Excellent knowledge of virtualization platforms like ESXi/KVM.
- Excellent hands-on experience with OpenStack and Kubernetes 'K8s' troubleshooting is mandatory.
- Excellent hands-on experience with NFVi technologies (storage, networking, computing).
- Network automation and programming skills (e.g., Ansible/Python) is a plus.
- CCNP SP or CCIP Certified or Juniper equivalent is mandatory; CCIE or Juniper equivalent is a plus.
Primary country and city:
Saudi Arabia (SA) || Riyadh
