About the Role
We are looking for an experienced Senior Cloud Systems Administrator to design, manage, and support cloud and network infrastructure across multiple client environments. This role is crucial for ensuring the availability, security, and performance of cloud and network systems. You will ensure compliance with service level agreements (SLAs) and act as a senior technical escalation point for internal teams and clients.
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Key Responsibilities
- Design, deploy, and manage cloud infrastructure across AWS, Azure, and/or GCP, including compute, storage, networking, identity, and security.
- Administer network infrastructure, including TCP/IP, VLANs, subnetting, BGP, OSPF, VPNs, firewalls, and routing.
- Manage hybrid cloud connectivity, including site-to-site VPN, Direct Connect, and ExpressRoute.
- Automate infrastructure provisioning using Terraform, CloudFormation, ARM templates, and/or Ansible.
- Implement and maintain IAM and Privileged Access Management (PAM) controls.
- Monitor infrastructure availability, capacity, and performance, and resolve incidents within agreed SLAs.
- Manage backup, disaster recovery, and business continuity processes.
- Support cloud security and compliance requirements, including ISO 27001, SOC 2, and PCI-DSS.
- Optimize cloud infrastructure performance and costs.
- Support CI/CD, Docker, and Kubernetes environments.
- Participate in client onboarding, infrastructure assessments, and cloud migration projects.
- Manage incidents and requests through PSA/RMM/ITSM platforms such as ConnectWise, Autotask, Kaseya, or ServiceNow.
- Maintain technical documentation, network diagrams, and runbooks.
- Communicate directly with clients and act as a technical escalation point.
- Mentor junior administrators and participate in on-call support when required.
Required Qualifications & Experience
- Bachelor’s degree in Computer Science, IT, or a related discipline, or equivalent experience.
- 7+ years of experience in cloud infrastructure, systems administration, or infrastructure engineering.
- Strong hands-on experience with AWS, Azure, and/or GCP; multi-cloud experience is an advantage.
- CCNA certification or equivalent hands-on networking experience.
- Strong networking knowledge including TCP/IP, VLANs, subnetting/CIDR, NAT, VPNs, firewalls, OSPF, and BGP.
- Experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, ARM templates, or Ansible.
- Experience with IAM and PAM solutions such as CyberArk, BeyondTrust, or HashiCorp Vault.
- Scripting and automation skills using Python, Bash, and/or PowerShell.
- Experience with Docker, Kubernetes, CI/CD, and monitoring/observability tools.
- Experience working with PSA, RMM, or ITSM/ticketing platforms.
- Strong troubleshooting skills and ability to manage multiple client environments and SLA priorities.
Preferred Qualifications
- AWS, Azure, or GCP professional certifications.
- CCNP or higher networking certification.
- Previous experience within an MSP, IT services, or consulting environment.
- Experience with cloud migrations, regulated environments, and cloud cost optimization.
- Strong client-facing communication and mentoring skills.
