ROLE PURPOSE
To lead software quality assurance activities across the digital products portfolio by establishing quality practices, planning and governing testing activities, ensuring product readiness, and maintaining high standards of software quality across mobile and web applications. The role is responsible for supporting the increasing testing demand across the product landscape, improving product reliability, enhancing user experience, and ensuring successful delivery of high-quality digital solutions that meet business and customer expectations.
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KEY ACCOUNTABILITIES & ACTIVITIES
Quality Assurance Strategy & Testing Governance
- Define and implement software quality assurance standards, methodologies, and testing frameworks across digital products.
- Establish testing governance practices to ensure consistency and quality throughout the product lifecycle.
- Define quality metrics, testing standards, and acceptance criteria.
- Drive continuous improvement of testing processes and quality practices.
Test Planning & Test Management
- Lead test planning activities across multiple products, releases, and enhancement initiatives.
- Define testing scopes, schedules, priorities, resources, and testing approaches.
- Ensure adequate test coverage across functional, integration, regression, usability, and user acceptance testing activities.
- Monitor testing progress and ensure timely completion of testing deliverables.
Functional & User Acceptance Testing
- Lead and coordinate functional testing and UAT activities across digital products.
- Validate applications against business, functional, and user requirements.
- Coordinate testing execution with business users, product teams, and technical stakeholders.
- Ensure identified issues are documented, tracked, and resolved before release.
Defect Management & Quality Control
- Manage the defect lifecycle, including identification, documentation, prioritization, and resolution tracking.
- Perform root cause analysis on recurring issues and recommend corrective actions.
- Monitor defect trends and support initiatives that improve product quality.
- Ensure quality standards are maintained throughout product development and deployment.
Mobile & Web Application Quality Assurance
- Oversee testing activities for mobile and web applications within the product portfolio.
- Validate application functionality, usability, compatibility, and performance across supported platforms.
- Ensure digital products meet defined user experience and quality expectations.
- Support release readiness through comprehensive application validation.
Product Release Readiness & Deployment Support
- Establish release quality gates and readiness criteria for product deployments.
- Verify that products meet quality, functionality, and business acceptance requirements before release.
- Support deployment activities and coordinate testing validation required for production releases.
- Collaborate with technical and operational teams to ensure successful product deployment.
Quality Reporting & Performance Monitoring
- Develop quality dashboards, testing reports, and performance metrics for management visibility.
- Monitor testing effectiveness, release quality, and product stability indicators.
- Provide recommendations that improve testing outcomes and product quality.
- Support data-driven decision-making through testing and quality analytics.
Stakeholder Collaboration & Continuous Improvement
- Collaborate with product managers, business stakeholders, developers, designers, and technical teams throughout the product lifecycle.
- Support product quality initiatives and continuous improvement programs.
- Share quality assurance best practices and contribute to capability development across teams.
- Identify opportunities to improve testing efficiency, automation, and quality management practices.
Policies, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
Information Security
- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
JOB SPECIFICATIONS
Academic and professional qualifications
- Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related discipline.
Years and Nature of Experience
- 6–8 years of experience in Software Quality Assurance, Software Testing, Quality Engineering, Digital Products, or related domains.
