About the Role
We're hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within the company’s CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.
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Responsibilities
- Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
- Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
- Configure and customize entities, forms, views, business rules, workflows, and business process flows
- Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
- Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
- Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
- Develop plugins/custom code where out-of-box configuration isn't sufficient (C#, .NET, JavaScript)
- Provide L2/L3 production support, troubleshoot issues, and manage change requests
- Ensure CRM solutions align with the company's internal governance and relevant regulatory/compliance requirements
- Coordinate with QA teams on test planning and UAT support
- Mentor junior team members and support knowledge transfer
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 8+ years total CRM experience, with 4+ years hands-on Microsoft Dynamics 365 (online or on-prem)
- Strong hands-on expertise in D365 Customer Engagement (Sales/Customer Service/Marketing/Field Service)
- Proficiency with Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
- Solid grasp of CRM customization: plugins, custom workflows, JavaScript, C#/.NET
- Experience integrating D365 with third-party/enterprise systems via REST/SOAP APIs
- Strong SQL and data management skills
- Excellent stakeholder communication skills; comfortable working directly with business and IT teams
Must Haves
- 4+ years hands-on Microsoft Dynamics 365 CE implementation experience
- Proven CRM customization and integration delivery (plugins, custom workflows, API integrations)
- Direct experience producing BRDs/FRDs and solution design documentation
Nice to Have
- Banking/financial services experience, particularly within a Saudi or GCC bank, with familiarity with regulatory expectations
- Local KSA market experience — prior engagements with Saudi enterprises or banks, understanding of the local vendor/implementation ecosystem
- Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230, PL-200)
- Experience with omnichannel customer engagement (contact center, IVR, chatbot integrations)
Why Join Us
- Lead a high-impact CRM transformation within one of Saudi Arabia's largest banks, with direct exposure to regulated enterprise environments
- Be part of the company’s embedded engineering model — working within the company's governance and workflows while backed by the company’s delivery infrastructure
- Opportunity to shape end-to-end CRM capability at national-banking scale, aligned with Vision 2030's push for digital transformation
Work Conditions
- Full-time, onsite in Jeddah
- Contract duration: 1 year, renewable
- Candidates already based in KSA, or able to relocate, preferred
Disclaimer
The company is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive of all responsibilities, duties, and skills required.
