Senior CRM Specialist

Your Opportunity

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Senior CRM Specialist to create Facilities Strategy Roadmaps and plans in support of the Ministry’s transformation programme as well as management of outsourced consultants and O&M contractors on behalf of the client.

Key Accountabilities

• Follow the CRM strategies in place to ensure enhanced customer engagement, retention, and satisfaction.
• Support the management of the organization's CRM system, ensuring data integrity, accuracy, and security.
• Capture and analyze data and insights to identify trends, preferences, and opportunities for improvement.
• Collaborate with cross-functional teams to facilitate troubleshooting as well as develop targeted communications.
• Assist in the customization and configuration of the CRM software to meet the organization's specific needs and requirements.
• Facilitate trainings and support staff members on CRM usage, best practices, and procedures.
• Support CRM-related projects, including system upgrades, integrations, and migrations.
• Monitor CRM performance whilst reporting on progress and recommending adjustments as needed.
• Develop and maintain documentation and guidelines for CRM processes and workflows.
• Conduct regular assessments of CRM data to ensure compliance with privacy regulations (e.g., GDPR, CCPA).
• Collaborate with IT and other departments to troubleshoot technical issues and optimize CRM system performance.
• Act as a liaison between the organization and CRM vendors, assisting the relationships management and contracts.
• Provide feedback and recommendations to senior management based on CRM insights and analysis.

Specific Requirements

• Minimum a Bachelor’s Degree in relevant field is mandatory
• Practical and previous experience in KSA
• Previous experience in Public Sectors
• 10 years’ experience in relevant field is a minimum requirement
• Proficiency in using CRM software platforms including configuration, customization, and administration capabilities.
• Exceptional analytical and problem-solving skills.
• Excellent communication and presentation skills
• Ability to develop strong relationships with stakeholders.
• Ability to interpret and analyze large volumes of data in a concise and accurate manner.
• In-depth knowledge of strategic reports, concept/strategic/operational models, and industry standards.
• Understanding of data management principles, including data collection, to maintain accurate and reliable customer information within the CRM system.