About the Job
At the company, we’re focused on building a better Internet. As a Customer Engineer (CE), you will be integral to our technical go-to-market strategy, serving as a trusted technical advisor and primary architect of the customer journey. You will guide enterprise clients from technical validation through onboarding, deployment architecture, and full lifecycle expansion, ensuring that you leverage AI-augmented workflows to minimize administrative tasks and concentrate on delivering high-value architectural designs that drive measurable business outcomes. This role requires you to be a quota-carrying technologist, bridging the gap between technical strategies and business value while ensuring that customers receive optimal solutions tailored to their needs. The Customer Engineer will focus on the Sub-Saharan Africa region and will operate from our Dubai, UAE office.
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What You Will Do As a Customer Engineer
- Technical Validation: Collaborate with Account Executives to lead technical discovery, capturing business requirements and mapping infrastructure needs to the company architectures. Deliver tailored presentations and demonstrate solutions to address specific performance, security, and reliability challenges. Ensure a suitable deployment strategy is included in all proposals.
- Customer Adoption & Value Realization: Oversee technical onboarding and serve as the primary contact for customers, creating structured migration strategies. Partner with Account Executives on onboarding, technical health, and expansion strategies, while monitoring customer health to ensure rapid time-to-value.
- Commercial Accountability & Expansion: Maintain a variable quota correlated to new business acquisition and account growth, ensuring high platform adoption and identifying cross-sell opportunities. Lead technical Quarterly Business Reviews to convey ROI to executives.
- Trusted Advisory: Act as a trusted technical advisor, ensuring continuous engagement with key stakeholders through the customer lifecycle, identifying potential risks and providing strategies to mitigate them.
- AI Orchestration & Workflow Automation: Use AI technologies to automate routine tasks, enabling a focus on strategic advisory roles.
- Education & Enablement: Collaborate with the Enablement Team to design and document technical resources, raising the technical baseline across the organization.
Minimum Qualifications
- Fluency in English (written & spoken); proficiency in French is a plus.
- Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, etc.) with varying requirements based on level.
- Ability to design and articulate complex network architectures.
- Excellent communication skills to translate technical concepts to business outcomes.
- Proven track record in a quota-carrying environment with an understanding of SaaS metrics and enterprise sales cycles.
- Strong presentation and stakeholder management skills.
- Demonstrated depth in at least four of the following technical areas:
- Internet fundamentals (OSI Model, BGP, DNS, HTTP, etc.)
- Internet security (WAF, Zero Trust, Firewalls, etc.)
- Internet performance (speed, latency, caching, etc.)
- AI technologies (prompt engineering, automation for workflows, etc.)
- Coding/Scripting (Python, JavaScript, etc.)
- Developer platforms and cloud-native environments.
**Strongly Preferred Qualifications (The
