Senior Customer Engineer, Sub-Saharan Africa

About the Role / About the Job
At the company, we’re on a mission to help build a better Internet. The Customer Engineer (CE) is a core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value by guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. As part of the GTM organization, you will leverage AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Available Location: Dubai, UAE
Regional Focus: Sub-Saharan Africa

Key Responsibilities

• Technical Validation:

  • Partner closely with Account Executives to lead technical deep-dive discovery, capturing business requirements and mapping complex customer infrastructures to fit-for-purpose the company architectures and bespoke solutions.
  • Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations.
  • Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges.
  • Proactively address complex technical objections and integration requirements during the sales cycle, ensuring a suitable deployment strategy is part of all proposals.

• Customer Adoption & Value Realization:

  • Provide oversight to technical onboarding and implementation as the primary executive and engineering contact for the customer.
  • Design structured migration and onboarding blueprints tailored to customer environments and guide customer engineering teams through best practices.
  • Monitor customer health scores and telemetry to ensure rapid time-to-value, resolving integration bottlenecks and reducing deployment risk.

• Commercial Accountability & Expansion:

  • Carry a variable quota for new business acquisition or ongoing account growth.
  • Be accountable for deep platform adoption, identifying strategic cross-sell and up-sell opportunities based on product usage data.
  • Lead technical Quarterly Business Reviews (QBRs) to demonstrate platform capabilities in terms of return on investment for C-level executives.

• Trusted Advisory:

  • Act as a trusted technical advisor throughout the customer lifecycle, maintaining relationships with key stakeholders from onboarding to renewal and expansion phases.
  • Provide thought leadership on architecture, AI control layers, and security, while identifying potential risks early and offering remediation strategies.

• AI Orchestration & Workflow Automation:

  • Use AI agents and Large Language Models (LLMs) to automate tasks such as RFP responses and basic telemetry monitoring, reclaiming time for strategic advisory work.

• Education & Enablement:

  • Collaborate with the Enablement Team to create and govern technical resources, defining and educating teams on Standard Operating Procedures (SOPs) and architectural best practices.

Minimum Qualifications

• Fluency in English (written and spoken); French is a plus.
• Experience in a customer-facing technical role, like Solutions Engineering or Technical Account Management.
• Ability to design and articulate complex enterprise network and security architectures.
• Excellent communication skills with the ability to convey technical concepts as business outcomes.
• Proven experience in a revenue-aligned environment, understanding SaaS metrics and enterprise sales cycles.
• Exceptional presentation skills and stakeholder management capabilities.
• Depth in at least four of the following areas:
  • Internet fundamentals: Understanding OSI Model layers, BGP, DNS, HTTP(S), and SSL/TLS.
  • Security: Knowledge of WAF, Bot Management, Firewalls, Zero Trust, and SASE concepts.
  • Performance: Expertise in speed, latency, caching, and video streaming.
  • AI Proficiency: Familiarity with prompt engineering and AI-assisted scripting.
  • Coding/Scripting: Proficiency in languages like Python, JavaScript, or Go.
  • Developer Platform Fluency: Experience with APIs, CI/CD, and observability in cloud-native environments.

Strongly Preferred Qualifications (Good-to-Haves)

• Experience delivering technical enablement resources and workshops.
• Background in LLM orchestration and related frameworks.
• Understanding of regulatory requirements such as PCI DSS and SOC 2.
• Experience from hyperscalers or digital-native environments with advanced architecture understanding.

Education

• Undergraduate or graduate degree in Computer Science, Engineering, or related field.

Travel

• This role may require travel up to 20–50% for customer meetings and industry events.

Compensation

• Competitive base salary with a variable compensation structure tied to commercial targets.

What Makes This Opportunity Special?

• This is not just a tech position; it’s about protecting the open Internet through initiatives like Project Galileo, which helps non-profits defend against censorship, and the Athenian Project, providing vital protection to government election websites.
• The company releases services like 1.1.1.1 to enhance Internet security and privacy without compromising user data.

The company is an equal opportunity employer, valuing diversity and inclusiveness. We offer reasonable accommodations for applicants who require them.

This position may require access to restricted information under U.S. export control laws, and employment offers may be contingent on meeting these requirements.