About the Role
We are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. As a Customer Engineer (CE), you will play a key role as a trusted technical advisor and architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You'll be responsible for eliminating administrative toil and focusing on high-value architectural design to drive measurable business outcomes across the customer journey.
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Location: Dubai, UAE, with a regional focus in Ankara, Turkey.
Key Responsibilities
- Technical Validation: Collaborate with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose architectures. Define success criteria and technical evaluation plans for Proof of Concepts (PoCs) and deliver tailored technical presentations and demonstrations.
- Customer Adoption & Value Realization: Oversee technical onboarding and implementation as the primary executive contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment and proactively monitor customer health scores to ensure rapid time-to-value.
- Commercial Accountability & Expansion: Carry a variable quota tied to new business acquisition and maintain deep platform adoption. Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI for C-level executives.
- Trusted Advisory: Maintain deep relationships with key stakeholders throughout the customer lifecycle, providing thought partnership on architecture, security posture, and deployment confidence.
- AI Orchestration & Workflow Automation: Use AI agents and workflows to automate routine tasks, allowing you to focus on strategic customer advisory.
- Education & Enablement: Partner with the Enablement Team to design and govern technical resources, documenting and educating on best practices and technical guides.
Minimum Qualifications
- Fluency in English and Turkish (written and spoken).
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, or similar roles.
- Ability to articulate complex enterprise network and security architectures clearly.
- Strong consultative and advisory skills to translate technical concepts into business outcomes.
- Proven track record in a quota-carrying or revenue-aligned environment.
- Exceptional communication skills to bridge technical details with business strategy.
- Technical breadth in at least four of the following areas:
- Internet fundamentals (OSI model, DNS, HTTP(S), etc.)
- Security (WAF, Zero Trust, etc.)
- Performance (latency, caching, etc.)
- AI proficiency (prompt engineering, automation)
- Coding/Scripting (Python, JavaScript, etc.)
- Developer platform fluency (RESTful APIs, CI/CD, etc.)
Strongly Preferred Qualifications (The "Good-to-Haves")
- Experience in technical enablement, workshops, or developer onboarding.
- Knowledge of applied AI in workflow automation.
- Familiarity with regulatory requirements such as PCI DSS and HIPAA.
- Background in hyperscalers, distributed systems, or startups.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role may require travel up to 20–50% for customer meetings, conferences, and team collaboration.
Compensation
Competitive base salary with a variable compensation structure tied to commercial targets including new business acquisition and account expansion.
What Makes Us Special?
We are a technology company with a purpose. Our initiatives, like Project Galileo, Athenian Project, and 1.1.1.1, focus on making the Internet a better and safer place for all. We strive to provide equal employment opportunities for all and value diversity and inclusiveness in our workforce.
Accommodations: The company provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact us via email or mail.
