Role Overview
The Senior Customer Solutions Engineer, Edge AI is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for the company customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager. In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion. This role reports into the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion.
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Key Responsibilities
Deployment execution and platform bring-up
- Lead end-to-end deployment of the company platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service
- Own on-site and in-country deployments across Saudi Arabia and the broader ME region
- Own infrastructure bring-up, platform configuration, and production readiness validation
- Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers
Technical account ownership and customer success
- Serve as the primary technical point of contact for assigned customers post go-live
- Own the technical success plan, adoption milestones, and operational maturity roadmap
- Build trusted, long-term relationships with customer engineering, IT, OT, and security teams
- Lead technical governance discussions, roadmap planning, and platform optimization conversations
Joint Success Plan ownership
- Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
- Align deployment milestones, platform adoption, and operational maturity to customer business objectives
- Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
- Regularly review progress against success plans with customer stakeholders and the company leadership
- Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
- Surface risks, dependencies, and blockers early and drive resolution with clear ownership
Time-to-value acceleration and adoption
- Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases
- Drive adoption across new workloads, business units, and countries
- Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS
Operational excellence and reliability
- Ensure customer environments remain stable, secure, and production-ready
- Proactively identify scaling risks, architectural gaps, and technical debt
- Coordinate with Product, Engineering, and Support teams to resolve issues efficiently
Sovereign data, security, and compliance execution
- Operate confidently within Saudi and regional sovereign data and security requirements
- Support security validation, audits, and governance processes as required by customers
- Maintain disciplined access control, documentation, and operational hygiene
Field leadership and mentorship
- Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism
- Mentor junior FDEs, TAMs, and delivery engineers as the region scales
- Contribute to deployment standards, runbooks, and repeatable best practices
Cross-functional collaboration
- Partner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalations
- Work with Sales on expansion planning while maintaining a trusted post-sale posture
- Provide structured feedback to Product and Engineering based on real customer usage
Qualifications and Experience
- 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
- Proven ability to own both hands-on delivery and long-term customer technical relationships
- Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
- Strong troubleshooting skills in live, production environments
- Experience working directly with customers in regulated, high-stakes settings
- Willingness to travel across Saudi Arabia and the broader ME region
- Clear, confident communication style suitable for executive and engineering audiences
Preferred Experience
- Experience with edge compute, modular data centers, or distributed infrastructure
- Familiarity with AI workloads, GPU clusters, and high-performance computing environments
- Exposure to sovereign or national-scale customer environments
- Experience operating in UAE, Saudi Arabia, or across ME
- Comfort operating with ambiguity and owning outcomes end to end
What Success Looks Like
- Customer environments reach production quickly and operate reliably
- The same engineer who deploys the platform remains the trusted technical owner
- Adoption expands across sites, workloads, and teams without handoff friction
- Customers view the company as a strategic AI infrastructure partner due to consistent technical ownership
