Senior Customer Support Engineer – Linux / DevOps / Cloud

About the Role
We are supporting an international technology business seeking an experienced Senior Customer Support Engineer to join its global technical team, with a particular focus on customers across the Middle East. This is not a traditional customer service position; it is a highly technical role combining hands-on engineering and development with direct interaction with enterprise customers. The position is fully remote, although candidates based in or close to the UAE time zone are preferred. Occasional travel to locations including Dubai and Abu Dhabi will be required.

Key Responsibilities

• Provide senior-level technical support to enterprise customers
• Troubleshoot complex Linux, cloud and infrastructure issues
• Work across Linux, DevOps and cloud environments
• Contribute to technical development projects, including AI-related work
• Work directly with customers to understand requirements and resolve technical issues
• Collaborate with engineering, development and commercial teams globally
• Undertake occasional travel across the Middle East

Requirements

• Fluent Arabic – essential
• Strong Linux expertise – essential
• Approximately 10 years' relevant technical/support experience
• Experience with DevOps and cloud technologies
• Kubernetes knowledge, with relevant certification highly desirable
• Background in Linux/System Administration, infrastructure, DevOps or similar
• Excellent troubleshooting and problem-solving skills
• Strong customer-facing communication skills
• Comfortable working across multiple technologies and technical disciplines

The role combines substantial customer interaction with hands-on technical and development work.

Salary: Competitive, DOE
Location: Remote – UAE/Middle East time zone preferred
Travel: Less than 20%
Additional Package: Company equity