We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services. In this role, you will be the consistent value champion for the company from pre-sale to post-sale. You will partner with our Enterprise Sales team as you conduct POVs with new & existing customers to secure the technical win and build relationships with key customers to drive business outcomes. You will be the key contact within our strategic accounts, driving platform adoption to the latest features to maximize the value of the company's Platform.
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Unlike traditional consultancy, this position allows you to be embedded and dedicated to the customer for the duration of the contract. Your focus will be on ensuring customer success by helping them become Cyber Resilient and mature in this space. As a trusted, long-term embedded consultant, you will interact with all customer areas, from the C-Suite to individual teams.
Responsibilities
- Identify and help define prospective customers’ technical requirements/use-cases to align the company's technical and business value proposition.
- Engage C-level executives and technical cybersecurity professionals through delivering in-depth solution demonstrations and managing proof-of-concepts.
- Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk.
- Partner with key customers to understand and help achieve their business objectives and cybersecurity initiatives.
- Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
- Drive adoption to maximize the value of the company's Platform.
- Collaborate with product, content, and engineering teams to serve as the voice of the customer.
Requirements
- 5+ years work experience in an information security practitioner or solution consulting role; experience within Customer Success is highly desirable.
- Extensive experience in client-facing roles, consulting, and presenting to C-level execs and technical stakeholders.
- Proficiency in IT fundamentals, including computer hardware/software, networking, and security.
- Authoritative knowledge of information security concepts, domains, compliances, and standards.
- Hands-on experience with Windows & Linux operating systems and public cloud environments.
- Experience leading technical presentations for both technical and non-technical audiences.
- Industry qualifications such as CISSP would be desirable but not essential.
Benefits
- Additional benefits allowance for pension, healthcare, and housing.
- Flexible and remote working, including 25 days annual leave and volunteering days.
- Enhanced parental leave, mindfulness groups, and critical illness cover.
- Career and learning development opportunities.
- Share options and sales incentives.
- Option for informal or formal flexible working arrangements.
- Monthly socials and a tight-knit team environment.
Location
Saudi Arabia, covering the METNA region.
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