The role of Senior Cyber Security Associate (IAM) focuses on managing access requests for employees within PwC, ensuring secure and efficient handling of permissions related to applications and infrastructure. This position requires a blend of technical knowledge, customer service skills, and adherence to security policies to maintain operational integrity and regulatory compliance.
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Your Future Role:
- Address and complete assigned requests; engage other team members as resources, knowledge base or appropriate information technology resources to complete requests.
- Complete assigned requests with proper documentation including all details required to allow future knowledge development, process review, and workflow understanding.
- Deliver a positive customer service experience through understanding assigned requests, ensuring timely completion or escalation, communicating progress and handling all requests with a professional mindset.
- Grant or remove access to software, systems or hardware while tracking and logging all pertinent details.
- Follow up with customers or other support staff when additional information or actions are required to fulfill assigned requests.
- Contribute to the Knowledge Management process by identifying process gaps, process documentation errors or opportunities for improvement of the team or an access management process.
- Develop individual technical knowledge and new skills to successfully complete assigned requests to meet SLAs and KPIs.
- Provision, maintain and remove security privileges from firm access management identities according to established parameters.
- Adhere to and support the firm’s information technology standards, policies, and procedures.
- Maintain and protect confidentiality regarding all aspects of information.
- Adhere to firm Code of Conduct and Mission & Value statements.
Requirements
- Strong understanding of multiple platforms: (Active Directory/EntraID/Azure and/or Lotus Notes and/or SailPoint).
- LDAP Knowledge or Understanding.
- Complex problem analysis.
- Ability to manage multiple priorities.
- Ability to balance customer service and regulatory needs.
- Great Communication Skills, both verbal and in writing.
- Regulatory Compliance Knowledge (SOX, FFIEC, and PCI).
- IT experience including IT Security Administration.
- Desired Certifications: ITIL Foundations V3, CISSP, CCNA, CISA/CISM.
Benefits
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave.
- Development and upskilling - full support during the onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC.
- Wide medical and well-being program - a medical care package, coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops.
- Possibility to create your individual benefits package (e.g., lunch pass, insurance packages, concierge services).
- 3 paid hours for volunteering per month.
- Additional paid Birthday Day off.
Recruitment Process
- CV verification.
- HC screening call.
- Online recruitment meeting with our managers/senior managers/directors.
Location
Warszawa
