About
At the company, we believe in connecting the world through our global hub in Dubai and constantly innovating to ensure our customers ‘Fly Better’. Join our CyberSecurity team where we ensure a world-class CyberSecurity organisation based on the key principles of People, Process, and Technology. The team protects our digital assets by monitoring for threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations. As a Senior CyberSecurity Service Analyst, you will perform a continuous cycle of service improvements to the production services that we provide to our customers through complex problems, service continuity, availability, and capacity planning and management.
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Responsibilities
- Utilise analytical skills and tools to identify, record trends, and analyse problems assigned.
- Liaise with incident management teams, application support teams, and technical teams to ensure all problems are investigated and permanent fixes implemented.
- Update the known error database with available interim solutions and provide monthly reports to the line manager.
- Conduct detailed impact analysis, capacity planning, and ensure proper testing of proposed fixes is completed.
- Ensure adherence to Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
- Own and maintain the service catalogue for all available services and coordinate with IT teams to implement agreed services.
- Monitor SLO compliance reports and customer scorecard feedback.
- Support IT Service Continuity plans and testing for all IT services provided to the Group.
Requirements
- Degree or Honours (12+3 or equivalent) in an IT or Cybersecurity-related discipline.
- ITIL, COBIT, or comparable governance certifications preferred.
- Strong commercial acumen within cybersecurity or IT service environments.
- Excellent communication, negotiation, and presentation skills.
- Experience in managing cross-functional stakeholder relationships.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.
