Senior Data Analyst - Mandarin Speaking

About the job
Location: Abu Dhabi, UAE or Kuala Lumpur, Malaysia

Established in 2018, this company is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, the platform delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

The core values define how the organization builds and innovates: listening, caring, and improving to create products and experiences that prioritize users. Backed by a global team of ambitious builders, problem-solvers, and innovators, a high-performance and fast-moving environment is fostered, allowing talent to drive real impact at a global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, the team is shaping the future of finance through technology, collaboration, and bold execution.

Today, the company is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Key Responsibilities

• Own end-to-end analytics for the fiat business line — P2P, One-Click Buy (credit card / balance / money deposit), fiat Spot pairs, and fiat FTD — covering conversion funnels, corridor-level user behavior, and revenue structure.
• Build and maintain dashboards and automated reporting to track fiat OKR metrics.
• Analyze fiat revenue composition end to end — trading fees, spread, and hedging PnL — and construct full-chain revenue models from gross revenue through channel cost and hedging cost to net revenue.
• Monitor fiat liquidity supply and demand: order-book depth and spread by currency, maker/taker supply structure, and competitive benchmarking against other exchanges and local platforms.
• Evaluate payment channel and P2P partner performance — conversion, cost, failure reasons, settlement reconciliation — and support commercial negotiations with data.
• Deliver data support for regional entities and regulatory requirements, where accuracy standards are externally auditable.
• Build operational monitoring for fiat workflows: order/ticket SLA and aging metrics, queue and pending-stage breakdowns, and anomaly alerting.
• Support product, operations, regional, compliance, and finance teams with ad-hoc analysis, pre/post-launch impact assessment, and A/B or quasi-experimental evaluation of pricing and fee changes.
• Provide actionable recommendations on pricing, currency and corridor prioritization, maker incentive design, and channel strategy to support fiat growth and monetization.

Required Qualifications

• Fluent in English and Mandarin (written and spoken).
• 5+ years of experience in data analysis, business intelligence, or a related analytical role.
• Background in payments, fiat on/off-ramp, FX, cross-border remittance, banking, or fintech required.
• Strong proficiency in SQL and at least one analytical programming language (Python or R).
• Experience with BI/visualization tools (Tableau, Looker, Power BI, or similar).
• Solid understanding of conversion funnel and transaction-flow analysis — drop-off diagnosis, failure attribution, cohort-based conversion.
• Strong analytical thinking with the ability to translate complex data into clear, actionable insights.
• High attention to detail and commitment to data accuracy, particularly for externally reported or compliance-facing figures.
• Comfortable working across different time zones.

Preferred Qualifications

• Familiarity with crypto fiat gateways — P2P marketplaces, card acquiring, local bank rails, stablecoin settlement.
• Experience with two-sided marketplace dynamics (maker/taker supply, pricing competitiveness, ad ranking) or market microstructure and order-book depth analysis.
• Experience supporting regulated entities and regulatory reporting.
• Experience in fraud, AML, or market-abuse analytics.
• Experience with statistical analysis, forecasting, quasi-experimental design, or machine learning techniques.
• Prior experience at a crypto exchange, payment institution, or digital asset platform.

Why Join Us
At this company, a commitment to fostering a supportive and enriching work environment is paramount.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.