As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management while developing skills around mentorship of peer technicians, accelerating your career growth in the process.
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Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The team is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Location
Dubai, United Arab Emirates
Work Conditions
- Work site: Microsoft on-site only
- Travel: 0-25%
- Role type: Individual Contributor
- Employment type: Full-Time
Qualifications
Required Qualifications
- High School Diploma and experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
Preferred Qualifications
- 3+ years of experience in warehouse/supply chain in an IT environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
Responsibilities
- Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
- Provide task-specific guidance to technicians responsible for preparing and executing incoming/outgoing deliveries and documenting packages.
- Coordinate with external stakeholders including third-party warehouses, OEM vendors, and suppliers as necessary.
- Maintain a strong stakeholder focus to improve quality and ensure customer satisfaction.
- Act as the Subject Matter Expert (SME) regarding the Return Merchandise Authorization (RMA) warranty process.
- Attend and assist in conducting daily safety briefings, complete required safety training, and guide compliance with safety procedures.
- Seek opportunities to contribute to workstreams and simplify and automate existing processes.
- Embody Microsoft’s culture and values.
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic. If you need assistance during the application process due to a disability, please request accommodations.
