As a Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This role allows you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians, accelerating your career growth.
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The company's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will play a key role in delivering the core infrastructure and foundational technologies for the company's online services, including Bing, Office 365, Xbox, OneDrive, and the company's Azure platform.
Location
United Arab Emirates, Dubai, Dubai
Work Conditions
Fully on-site
Travel: Less than 25%
Responsibilities
- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
- Provide task-specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
- Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
- Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
- Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
- Manage the schedule of DBD destruction or shredding in partnership with senior leadership and ensure the team follows all processes and procedures to perform DBD destruction.
- Attend, conduct, or assist in conducting daily safety briefings and provide guidance to technicians to facilitate compliance with safety procedures.
- Seek out opportunities to contribute to workstreams and evolve existing processes toward greater simplification and automation.
Qualifications
Required Qualifications
- High School Diploma AND 3+ years experience in warehouse/supply chain in an information technology (IT) environment, inventory management, or a related field; OR equivalent experience.
Preferred Qualifications
- 3+ years experience in warehouse/supply chain in an IT environment, operating heavy-load movement equipment (e.g., forklift, pallet jacks) for a large corporation; OR equivalent experience.
