The Data Center Manager (DCM) leads a team of Data Centre Technicians supporting the company's business, including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, C@C, and On-Prem. The DCM is responsible for all Cloud Hardware Support activities such as break/fix, installations, inventory management, and quality control within a specific territory.
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Work Conditions: On-site, Full-time, 24/7 availability required
Key Responsibilities:
- Ensure 24/7 on-site service level adherence to SLAs/OLAs and foster customer relationships.
- Resolve conflicts, manage escalations, document issues, and drive process improvements.
- Oversee people management, performance evaluations, employee development, and hiring.
- Ensure swift resolution of major incidents and hardware support, leading deployments and maintaining IT capacity.
- Enforce Data Centre Compliance, overseeing audits, security measures, training, and adherence to corporate policies.
- Maintain inventory control through accurate audits, processing RMAs, and managing parts delivery and shipping.
- Support Cloud at Customer and On-Premise hardware, possibly managing SubCo engagements.
- Communicate effectively at all levels internally and externally, managing stakeholder interactions to facilitate customer relationships.
Qualifications:
- Must possess hands-on experience with OCI system tools and processes.
- An experienced IT Professional with strong people management skills and a deep technical grounding in IT service delivery.
- Full understanding of escalation and incident management processes and best practices.
Language Requirements: Not specified in the job description.
About Us:
The company integrates data, infrastructure, applications, and expertise to deliver innovative solutions that impact various industries. The company values diversity and inclusion, offering competitive benefits and encouraging employees to contribute to their communities through volunteer programs. The company is an Equal Employment Opportunity Employer, committed to inclusivity and fairness in the workplace.
