Senior Data Center Manager

The Senior Data Center Manager (DCM) leads a team of Data Center Technicians supporting the company’s business, including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, C@C, and On-Prem solutions. The DCM is responsible for all cloud hardware support activities such as break/fix, installations, inventory management, and quality control within a specific territory.

Location: Al Khobar, Eastern, Saudi Arabia
Work Conditions: On-site, Full-time

Key Responsibilities:

• Ensure 24/7 on-site service level adherence to SLAs/OLAs.
• Foster customer relationships, resolve conflicts, and manage escalations.
• Document issues and drive process improvements.
• Oversee people management, performance evaluations, employee development, and hiring.
• Ensure compliance with Data Center audits and security measures.
• Maintain inventory control through audits, processing RMAs, and managing parts delivery.
• Support Cloud at Customer and On-Premise hardware, including managing SubCo engagements.

The DCM ensures swift resolution of major incidents, leads hardware deployments, and enforces operational excellence through established standards.

Qualifications:

• Requires a commitment to 24/7 on-call rotation.
• Deep technical understanding of IT Service Delivery.
• Experience managing multidisciplinary teams in a cloud data center.

Language Requirements: Proficiency in English is expected; additional languages may be beneficial in customer interactions.

Join the company to explore your potential at a company leading the way in AI and cloud solutions. We are committed to promoting opportunities for all within a flexible and supportive work environment.