Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. You will have a holistic understanding of the functions of, and interactions between, network and server equipment. Your role will include providing input for suggested modifications to these processes and procedures to improve service quality and efficiency while guiding other technicians.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. In your role, you will perform a key function in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development of all employees, offering training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure comprises a large global portfolio of over 200 Data Centers in 32 countries and millions of servers. We prioritize environmental sustainability and optimization in our data center design and operations to meet ever-changing business demands. At Microsoft, we strive to empower every person and organization on the planet to achieve more, by fostering a culture of inclusion where everyone can thrive.

Location Dubai, United Arab Emirates

Work Conditions

• Microsoft on-site only
• Full-Time
• Travel: 0-25%

Responsibilities

• Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause of issues.
• Decommission hardware for complex changes and systems with complex interactions, following standard procedures.
• Delegate hardware installation, deployment, and replacement tasks while providing expert guidance.
• Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed.
• Assist and provide guidance to technicians to complete challenging tasks and escalate issues as needed.
• Verify compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Maintain awareness of Key Performance Indicators (KPIs) through dashboards and performance discussions.
• Train and mentor technicians through on-the-job training and provide direct guidance on specific tasks.
• Conduct daily safety briefings, complete required safety training, and guide technicians in compliance with safety procedures.

Qualifications

• Required:

  • High school diploma, GED, or equivalent with basic knowledge of computer hardware and components
  • 2+ years’ experience supporting IT equipment or related technology

• Preferred:

  • Associate degree in computer science or equivalent work experience
  • 3+ years’ experience supporting IT equipment in a production, mission-critical 24x7x365 data center environment
  • Relevant certifications (e.g., CompTIA A+, Server+, Network+)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. If you require assistance due to a disability during the application process, please seek accommodations.