As a the company Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. You will provide input for suggested modifications to these processes and procedures to improve service quality and efficiency while providing guidance to other technicians.
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The company’s Cloud Operations & Innovation (CO+I) is focused on delivering the core infrastructure and foundational technologies for the company's online services. You will play a key role in supporting services for more than 1 billion customers globally, ensuring sustainability and optimization in data center design and operations.
Location
Qatar, Ad-Daw?ah, Doha
Work Conditions
- Fully on-site
- Travel: Less than 25%
Responsibilities
- Apply advanced diagnostic and troubleshooting expertise to quickly identify issues.
- Decommission hardware for complex changes while following standard procedures.
- Delegate installation, deployment, and replacement tasks to technicians, providing guidance for setup and execution.
- Ensure quality execution by coordinating downtime and keeping stakeholders informed.
- Assist technicians with complex tasks and escalate issues as necessary.
- Verify post-execution quality checks comply with safety protocols and planned Network Design Tasks (NDTs).
- Maintain awareness of Key Performance Indicators (KPIs) through dashboards and discussions.
- Train and mentor technicians through direct guidance and on-the-job training.
- Complete safety briefings and training to ensure compliance with safety procedures.
- Embrace and promote the company’s culture and values.
Qualifications
Required Qualifications:
- High school diploma or equivalent and basic knowledge of computer hardware and components.
- Experience supporting IT equipment or related technology.
Preferred Qualifications:
- Associate degree in computer science or equivalent work experience.
- Experience in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications such as CompTIA (A+, Server+, Network+) or Microsoft Certified Professional (MCP).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until filled.
