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Senior Data Center Technician

Unlock employer Dubai, United Arab Emirates Posted: 04 Sep 2025

Financial

  • Estimate: $40k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, and conference room Audio/Visual (A/V) equipment. You will maintain inventory of spare devices and ensure that the latest updates and operating systems are installed. You will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

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Responsibilities:

  • Build strong working relationships within the data center and corporate team.
  • Ensure SAW devices meet security compliance standards.
  • Manage SAW inventory, including ordering, receiving, and decommissioning devices.
  • Provide user guidance for common SAW repair issues and escalate when necessary.
  • Perform Return Merchandise Authorization (RMA) for damaged SAWs within 30 days of receipt.
  • Provide Senior Data Center Technician-level support as required, including power cycles, component swaps, troubleshooting, and installations.
  • Support the deployment of on-site DC physical infrastructure and assist with inventory management.

Qualifications:

  • Required:

    • High school diploma or equivalent.
    • Experience supporting IT equipment or related technology.
    • Ability to meet Microsoft, customer, and government security screening requirements.
  • Preferred:

    • Technical college degree in Computer Science, Math, Telecommunications, or equivalent experience.
    • Applicable certifications (CompTIA, Microsoft, Network Certifications).
    • Experience operating heavy-load movement equipment.
    • Flexibility to work non-business hours, including weekends/holidays.
    • Valid license to drive standard street-legal vehicles within the local jurisdiction.

Location: Dubai, Dubai, United Arab Emirates (On-site)
Work Conditions: Full-time, On-site

Microsoft is an equal opportunity employer and encourages all qualified applicants to apply without regard to any protected characteristic.

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