As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, and conference rooms' Audio/Visual (A/V) systems. You will maintain an inventory of spare devices for the site and ensure that the latest updates and operating systems (OS) are installed on these devices. Microsoft’s Cloud Operations & Innovation (CO+I) is vital in delivering the core infrastructure and foundational technologies for Microsoft's cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
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Our infrastructure consists of a global portfolio of over 200 Data Centers in 32 countries and millions of servers, managed by a team of subject matter experts. We emphasize environmental sustainability and optimization in our data center design and operations. Microsoft's mission is to empower every person and organization on the planet to achieve more, and our culture fosters a growth mindset, innovation, and collaboration.
Location: Dubai, United Arab Emirates
Work Conditions:
- Microsoft on-site only
- Full-Time
- Travel: 0-25%
Qualifications
Required Qualifications:
- High school diploma or equivalent
- Experience supporting IT equipment or related technology
- Ability to meet Microsoft, customer, and/or government security screening requirements
Preferred Qualifications:
- Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
- Applicable certifications: CompTIA, Microsoft, Network Certifications
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
- Flexibility to work non-business hours (shifts) that may include weekends and/or holidays
- Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction
Responsibilities
- Build strong working relationships with individuals within the data center and at corporate
- Ensure SAW devices are in a "healthy" state, complying with security standards
- Manage SAW inventory, including ordering, receiving, and decommissioning devices
- Provide guidance to users for common SAW repair issues and escalate as necessary
- Assist with on-site DC physical infrastructure deployment, including servers, network devices, SANs, and Windows Server OS support
- Support the Data Center Inventory and Asset Management Team with shipping/receiving and inventory management
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on any protected characteristic.
