Senior Datacenter IT Support Technician

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, as well as conference rooms' Audio/Visual (A/V) equipment. You will also maintain an inventory of spare devices for the sites and ensure that the latest updates and operating systems (OS) are installed on the devices. Microsoft’s Cloud Operations & Innovation (CO+I) team plays a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Location: Dubai, United Arab Emirates
Work Conditions: Fully on-site

Responsibilities:

• Building strong working relationships with people working within the data center and at corporate.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standards.
• Managing SAW inventory, which includes ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
• Assisting the Data Center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.

Requirements:

• High school diploma or equivalent.
• Experience supporting IT equipment or related technology.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• While not required, preferred qualifications include:
  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience.
  • Applicable certifications: CompTIA, Microsoft, Network Certifications.
  • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.).
  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
  • Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

Microsoft is an equal opportunity employer.