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Senior Datacenter IT Support Technician

Unlock employer Dubai, United Arab Emirates Posted: 22 Oct 2025

Financial

  • Estimate: $50k - $80k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, as well as conference rooms' Audio/Visual (A/V) equipment. You will also maintain an inventory of spare devices for the sites and ensure that the latest updates and operating systems (OS) are installed on the devices. Microsoft’s Cloud Operations & Innovation (CO+I) team plays a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

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Location: Dubai, United Arab Emirates
Work Conditions: Fully on-site

Responsibilities:

  • Building strong working relationships with people working within the data center and at corporate.
  • Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standards.
  • Managing SAW inventory, which includes ordering, receiving, assigning/re-assigning, and decommissioning devices.
  • Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
  • Assisting the Data Center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.

Requirements:

  • High school diploma or equivalent.
  • Experience supporting IT equipment or related technology.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
  • While not required, preferred qualifications include:
    • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience.
    • Applicable certifications: CompTIA, Microsoft, Network Certifications.
    • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.).
    • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
    • Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

Microsoft is an equal opportunity employer.

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