Senior Delivery Manager – WBS / EP / Omnichannel

The Senior Delivery Manager is responsible for the strategic oversight and execution of all technology deliveries across the PWBB domains. This includes managing cross-functional programs that span Personal, Islamic, Private, and Business banking along with technology platforms such as digital platforms, engagement systems, omnichannel services, embedded finance, and AI innovation. The role ensures timely, cost-effective, and high-quality delivery of initiatives aligned with business goals, regulatory standards, and customer expectations.

Responsibilities

• Oversee a comprehensive delivery portfolio, managing prioritization, resource allocation, and interdependencies.
• Own the delivery budget across domains, ensuring cost efficiency, financial tracking, and alignment with investment plans.
• Drive the execution of cross-domain programs and establish delivery governance frameworks, steering committees, and performance dashboards.
• Collaborate with product, architecture, infrastructure, and operations teams to ensure seamless execution and integration.
• Manage vendor relationships and third-party delivery partners to ensure accountability and performance.

Qualifications

• Experience: Overall 12+ years, Project Management 10+ years.
• Program & Portfolio Management: Expertise in managing complex delivery portfolios across multiple banking segments.
• Budgeting & Cost Control: Strong financial acumen in managing delivery budgets, optimizing costs, and ensuring ROI.
• Domain Knowledge: Deep understanding of Wealth and Business Banking products and customer journeys.
• Agile & Hybrid Delivery Models: Proficiency in agile, waterfall, and hybrid methodologies.
• Stakeholder Engagement: Ability to influence and collaborate with senior business and technology leaders.
• Risk & Issue Management: Skilled in identifying and mitigating delivery risks and dependencies.