The Senior Delivery Manager – WBS / EP / Omnichannel is responsible for the strategic oversight and execution of all technology deliveries across these PWBB domains. This includes managing cross-functional programs that span across Personal, Islamic, Private, Business banking along with technology platforms like digital platforms, engagement systems, omnichannel services, embedded finance, and AI innovation. The role ensures timely, cost-effective, and high-quality delivery of initiatives aligned with business goals, regulatory standards, and customer expectations.
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Responsibilities
- Oversee a comprehensive delivery portfolio, managing prioritization, resource allocation, and interdependencies.
- Own the delivery budget across domains, ensuring cost efficiency, financial tracking, and alignment with investment plans.
- Drive the execution of cross-domain programs, establishing and managing delivery governance frameworks, steering committees, and performance dashboards.
- Collaborate with product, architecture, infrastructure, and operations teams to ensure seamless execution and integration.
- Manage vendor relationships and third-party delivery partners to ensure accountability and performance.
Qualifications
- 12+ years of overall experience, with 10+ years in project management.
- Expertise in managing complex delivery portfolios across multiple banking segments.
- Strong financial acumen in managing delivery budgets, optimizing costs, and ensuring ROI.
- Deep understanding of Wealth, Business Banking products and customer journeys.
- Proficiency in agile, waterfall, and hybrid methodologies.
- Ability to influence and collaborate with senior business and technology leaders.
- Skilled in identifying and mitigating delivery risks and dependencies.
