About the Role
The company is hiring a Senior Developer, Microsoft Dynamics 365 CRM, for a leading government financial institution in Abu Dhabi. You will design, build, and maintain Dynamics 365 CRM solutions that support critical customer service and complaint management processes in a highly regulated environment. This is a hands-on senior role where you will write code daily, lead the technical design of CRM solutions, and guide junior developers.
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Key Responsibilities
- Lead the design, configuration, customization, and implementation of Dynamics 365 CRM solutions aligned with business requirements
- Develop, test, and deploy custom solutions using C#/.NET plugins, custom workflow activities, JavaScript, and the Dynamics 365 SDK, covering both server-side and client-side development
- Build forms, views, dashboards, business rules, workflows, and business process flows to automate processes and improve user experience
- Integrate Dynamics 365 with enterprise systems using REST/SOAP APIs, web services, Azure Logic Apps, Azure Functions, and Azure Service Bus
- Lead solution architecture for CRM projects in line with enterprise architecture standards
- Configure security roles, business unit hierarchies, and data management, and tune system performance
- Support system upgrades, patching, and migration activities
- Conduct code reviews, manage version control, and enforce development standards
- Prepare technical documentation, including solution designs, system documentation, and release notes
- Mentor junior team members and work closely with business analysts, functional teams, project managers, and Microsoft partners
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field
- Minimum 5 to 7 years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement (online and/or on premises)
- Proven experience delivering at least one full lifecycle Dynamics 365 CRM implementation
- Strong proficiency in C#/.NET, JavaScript, and Visual Studio, including plugin development and the Dynamics 365 SDK
- Hands-on experience with Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps
- Strong knowledge of REST/SOAP APIs, web services, and enterprise integration patterns
- Proficiency in SQL Server, T-SQL, and database design
- Experience with Git/Azure DevOps, CI/CD pipelines, and release management
- Knowledge of Agile/Scrum and ITIL
- Microsoft Certified: Dynamics 365 Functional Consultant Associate, Dynamics 365 Application Developer Associate, or Power Platform Developer Associate (PL-400), or equivalent
- Experience in banking, financial services, or a government or regulatory environment is strongly preferred
- Experience with Power Platform (Power Apps, Power Automate, Power BI) is an advantage
- Excellent written and spoken English
Please note: this role is for Dynamics 365 CRM / Customer Engagement only. Profiles focused on Dynamics 365 Finance & Operations, AX, or Business Central will not be considered.
Benefits
- Opportunity to work on a high-profile CRM platform for a leading government financial institution
- Competitive monthly compensation
- UAE employment visa and medical insurance
- Long-term engagement with growth opportunities through the company
