About the Role
The company is hiring a Senior Developer, Microsoft Dynamics 365 CRM, for a leading government financial institution in Abu Dhabi. You will design, build and maintain Dynamics 365 CRM solutions that support critical customer service and complaint management processes in a highly regulated environment. This is a hands-on senior role. You will write code daily, lead the technical design of CRM solutions, and guide junior developers.
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Key Responsibilities
- Lead the design, configuration, customization, and implementation of Dynamics 365 CRM solutions aligned with business requirements.
- Develop, test, and deploy custom solutions using C#/.NET plugins, custom workflow activities, JavaScript, and the Dynamics 365 SDK, covering both server-side and client-side development.
- Build forms, views, dashboards, business rules, workflows, and business process flows to automate processes and improve user experience.
- Integrate Dynamics 365 with enterprise systems using REST/SOAP APIs, web services, Azure Logic Apps, Azure Functions, and Azure Service Bus.
- Lead solution architecture for CRM projects in line with enterprise architecture standards.
- Configure security roles, business unit hierarchies and data management, and tune system performance.
- Support system upgrades, patching, and migration activities.
- Conduct code reviews, manage version control, and enforce development standards.
- Prepare technical documentation, including solution designs, system documentation, and release notes.
- Mentor junior team members and work closely with business analysts, functional teams, project managers, and Microsoft partners.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum 5 to 7 years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement (online and/or on-premises).
- Proven experience delivering at least one full lifecycle Dynamics 365 CRM implementation.
- Strong proficiency in C#/.NET, JavaScript, and Visual Studio, including plugin development and the Dynamics 365 SDK.
- Hands-on experience with Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps.
- Strong knowledge of REST/SOAP APIs, web services, and enterprise integration patterns.
- Proficiency in SQL Server, T-SQL, and database design.
- Experience with Git/Azure DevOps, CI/CD pipelines, and release management.
- Knowledge of Agile/Scrum and ITIL.
- Microsoft Certified: Dynamics 365 Functional Consultant Associate, Dynamics 365 Application Developer Associate or Power Platform Developer Associate (PL-400), or equivalent.
- Experience in banking, financial services, or a government or regulatory environment is strongly preferred.
- Experience with Power Platform (Power Apps, Power Automate, Power BI) is an advantage.
- Excellent written and spoken English.
Please note: this role is for Dynamics 365 CRM / Customer Engagement only. Profiles focused on Dynamics 365 Finance & Operations, AX, or Business Central will not be considered.
Benefits
- Opportunity to work on a high-profile CRM platform for a leading government financial institution.
- Competitive monthly compensation.
- UAE employment visa and medical insurance.
- Long-term engagement with growth opportunities through the company.
