About the Role
We are seeking a Senior Director – CAFM to lead the strategy, implementation, governance, and ongoing development of Computer-Aided Facility Management (CAFM), Computerized Maintenance Management Systems (CMMS), and associated operational platforms across the company. This senior leadership position will establish the digital foundation supporting asset management, maintenance delivery, service performance, operational reporting, and the transition of assets into live operations. The role will lead platform governance and ensure systems, data, integrations, and reporting capabilities are operationally ready, scalable, and aligned with business requirements.
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Key Responsibilities
- Define and lead the enterprise strategy and roadmap for CAFM, CMMS, and operational platforms across a large, complex, multi-asset portfolio.
- Oversee platform implementation, configuration, integration, testing, deployment, and post-go-live stabilization.
- Establish governance for asset hierarchies, master data, PPM schedules, work order workflows, service levels, user access, system changes, and reporting standards.
- Lead the operational technology workstream supporting asset handover, commissioning, mobilization, and transition into city operations.
- Ensure asset and maintenance data is validated, reconciled, and ready for operational use.
- Direct the integration of CAFM with relevant enterprise, asset management, reporting, and operational systems in partnership with IT and cybersecurity teams.
- Oversee dashboards, management reporting, performance analytics, and data-quality controls to support operational and executive decision-making.
- Lead relationships with platform providers, implementation partners, FM contractors, integration specialists, and technical service providers.
- Manage platform licenses, service performance, delivery risks, budgets, resources, and supplier commitments.
- Drive platform adoption through structured training, change management, user support, and continuous improvement.
- Lead and develop the CAFM and operational platforms team.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Facilities Management, Asset Management, or a related discipline.
- Typically 14+ years of relevant experience in CAFM, CMMS, facilities management technology, asset information, or operational platforms.
- Significant leadership experience delivering platforms across complex, multi-asset environments such as cities, giga-projects, mixed-use developments, airports, transport networks, hospitality portfolios, or major infrastructure programmes.
- Proven experience leading CAFM or CMMS implementation, asset-data migration, system integration, workflow design, testing, go-live, and operational mobilisation.
- Strong understanding of asset management, planned and reactive maintenance, statutory compliance, service-level management, and facilities operations.
- Experience managing technology vendors, implementation partners, contractors, budgets, and multidisciplinary stakeholder groups.
- Professional certifications in facilities management, asset management, IT service management, project management, or data analytics would be advantageous.
