Senior Director - Enterprise IT

Bupa Arabia is seeking a Senior Director - Enterprise IT, a pivotal role responsible for managing critical systems, tools, and services that ensure business continuity, security, and efficiency across the organization. This position focuses on delivering seamless IT services while modernizing legacy platforms to support business agility through scalable and secure enterprise solutions. The Senior Director will balance short-term operational excellence with long-term technology transformation across on-premises, hybrid, and cloud environments. Collaboration with business, product, application engineering, cybersecurity, and infrastructure leaders will be essential to align IT capabilities with strategic priorities and compliance requirements.

Location: Jiddah, Makkah, Saudi Arabia
Work Conditions: On-site, Full-time

Key Accountabilities:

1. Enterprise Applications:

   • Own, manage, and optimize enterprise platforms including ERP (Oracle, Dynamics), CRM (Salesforce), and HR systems.
   • Drive end-to-end delivery, vendor management, upgrades, and integration with internal and external systems.
   • Lead modernization of legacy platforms to enhance agility and support cross-functional workflows.

2. IT Governance & Compliance:

   • Establish and enforce robust IT governance frameworks, security standards, and regulatory compliance (e.g., SAMA, NCA).
   • Collaborate with Information Security and Risk teams to align on enterprise-wide controls and audits.

3. IT Service Management:

   • Oversee ITIL-based service management (incident, change, problem, release).
   • Monitor and improve SLA performance and service delivery across the enterprise.

4. IT Security Operations:

   • Manage day-to-day IT security operations for enterprise platforms, end-user devices, and collaboration tools.
   • Implement endpoint protection, identity and access management (IAM), patching, and vulnerability remediation.
   • Coordinate with the Cybersecurity team on threat detection, incident response, and enterprise-wide security policies.

5. End-User Support:

   • Manage IT helpdesk operations, hardware/software provisioning, device lifecycle, and collaboration tools.
   • Enhance the digital workplace experience for over 3,000 employees with a focus on automation, responsiveness, and satisfaction.

Skills and Qualifications:

• Proven experience with Oracle ERP, Microsoft Dynamics, Salesforce, and other enterprise platforms.
• Strong track record of modernizing legacy systems, leading cloud migrations, and driving digital transformations.
• Understanding of on-premises and hybrid/cloud infrastructure and enterprise architecture.
• Experience with vendor management, contract negotiations, and large-scale implementations.
• Hands-on approach with a strategic mindset; able to engage deeply when necessary.
• Strong stakeholder management skills, capable of collaboration with various departments including Finance, HR, and Compliance.
• Background in insurance, healthcare, or regulated industries is preferred.
• Master’s degree in Information Systems, Business Administration (MBA), or a related discipline is preferred.
• Relevant professional certifications such as ITIL Expert, COBIT, TOGAF, Microsoft Certified Dynamics 365 Solutions Architect, Oracle Certified Professional, or Salesforce Certified Technical Architect are highly desirable.
• Additional certifications in Cloud Platforms (Azure, AWS) or Project/Program Management (PMP, PRINCE2) are a plus.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.

Language Requirements:
English proficiency is expected. Additional language skills may be advantageous.