About the Role
The company is seeking a Senior Director – Hard Services to lead asset strategy, maintenance governance, and technical assurance across an assigned portfolio within the city. This is an opportunity to shape how complex assets transition into operation, perform reliably, and deliver value throughout their lifecycle.
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What You’ll Lead
- Asset strategy and lifecycle planning: Establish maintenance policies and technical standards, using asset criticality, condition assessments, and operational requirements to prioritize maintenance and renewal investment.
- Maintenance governance and assurance: Set preventive, predictive, and corrective maintenance strategies, assuring provider performance through technical audits, compliance reviews, and reporting on reliability, availability, backlog, cost, and asset health.
- Operational readiness and handover: Represent the asset owner in design and maintainability reviews, setting acceptance criteria for commissioning evidence, asset registers, operating manuals, warranties, training, and maintenance readiness.
- Defect and warranty accountability: Oversee defects liability period and snagging governance through the engineering directorate, ensuring clear rectification ownership, contractual deadlines, and evidence-based closure.
- Digital maintenance management: Govern computer-aided facilities management and computerized maintenance management systems, ensuring accurate asset data, effective work-order workflows, and auditable maintenance records.
- Commercial and financial stewardship: Lead budgets, resource plans, and technical procurement requirements, defining service scopes and performance standards while verifying delivery evidence supporting payments and contractual remedies.
- Reliability and resilience: Require root-cause analysis for significant or recurring failures, oversee critical spares and shutdown planning, and coordinate contingency and recovery priorities with operational teams.
- Leadership and continuous improvement: Develop teams and succession plans, maintain clear risk reporting, and promote sustainable asset operation and energy efficiency without compromising service standards.
Requirements
- A bachelor’s degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or a related engineering discipline.
- Extensive relevant engineering, hard-services maintenance, or asset management experience. The indicative requirement is 15+ years, including at least 5 years in a senior leadership role overseeing complex, multi-asset portfolios, subject to HR confirmation.
- Demonstrated leadership of asset-owner maintenance strategy and technical assurance across large estates, mixed-use developments, or comparable complex portfolios.
- Experience transitioning assets from construction and commissioning into operation, including handover acceptance, defect management, and warranty governance.
- A strong background overseeing outsourced hard-services contracts, maintenance budgets, asset condition programs, and lifecycle renewals.
- Experience implementing or governing CAFM or CMMS platforms, asset information standards, and performance reporting, with demonstrated improvements in reliability and maintenance compliance.
- Strong executive communication, stakeholder management, and cross-functional leadership skills, supported by sound technical and risk-based decision-making.
