Senior Director, Professional Services

As Senior Director, Professional Services Delivery for MEA, you will play a pivotal role in shaping how the company delivers transformational solutions to customers across the region. You will lead high-performing delivery teams, ensure predictable revenue and margin performance, and strengthen executive relationships with strategic clients. This role sits at the intersection of customer success, commercial performance, and operational excellence. You will influence how we scale delivery, manage complex programs, and elevate the overall customer experience — while supporting the company's AI-first strategy and digital transformation vision. Your leadership will directly impact customer trust, regional growth, and long-term business sustainability.

What the Role Offers

• Ownership of Professional Services delivery performance across the region
• Leadership of a regional team of Project and Program Managers
• Close partnership with Sales and Practice leaders on scoping, bid reviews, and resource planning
• Visibility with senior customer stakeholders and internal executive leadership
• Opportunity to standardize and enhance delivery governance, forecasting, and margin discipline
• The chance to drive innovation in delivery practices as AI becomes increasingly embedded in enterprise implementations

Requirements

• Significant experience leading enterprise software Professional Services delivery
• Strong commercial acumen, including forecasting, revenue ownership, and margin management
• Experience managing distributed, multi-country teams
• Proven ability to manage complex customer engagements and executive escalations
• Strong collaboration skills across Sales, Delivery, and Technical Practices
• Experience driving operational improvements and delivery governance
• PMP or equivalent project management expertise is beneficial but not mandatory
• Most importantly, you are a people-centered leader who can balance execution discipline with strategic vision.

Inclusivity Statement
At the company, we believe innovation thrives in inclusive environments. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you’re excited about the opportunity but don’t meet every single requirement, we still encourage you to apply.