Senior Director, Shared Services CoE

About
The CoE Director – Information Technology & Digital acts as the strategic enabler of enterprise technology and digital transformation within ROSHN’s Shared Services Division. It ensures the alignment of IT & Digital initiatives with corporate strategy, driving efficiency, security, and innovation. The role focuses on ERP integration, cloud adoption, data centralization, and digital-first service models, ensuring technology enables scalability, resilience, and smart community development.

Responsibilities

• Translate corporate strategy into IT & Digital Shared Services priorities.
• Establish governance frameworks, IT service-level agreements, and cybersecurity standards.
• Identify technology and digital service gaps, ensuring alignment with enterprise requirements.
• Standardize IT service management processes across functions.
• Drive adoption of ERP, CRM, and digital workplace platforms.
• Embed automation and self-service capabilities into IT service delivery.
• Support enterprise-wide digital-first initiatives, including AI, automation, and analytics.
• Ensure IT-enabled rightsizing and workforce productivity through digital workplace tools.
• Act as a change partner to drive adoption of new digital platforms.
• Develop IT performance dashboards covering uptime, SLAs, and customer satisfaction.
• Consolidate IT & Digital reporting for executive dashboards and KPI tracking.
• Provide insights on digital maturity, resilience, and value realization.
• Promote technology pilots and collaborations (PropTech, smart community platforms).
• Lead data centralization and AI-driven analytics programs.
• Build communities of practice in digital architecture, cybersecurity, and innovation.

Required Skills
Qualifications

• Bachelor’s in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• Proven track record in ERP, cloud-first architecture, cybersecurity, and enterprise platform.
• 15+ years in IT/Digital, preferably with Shared Services transformation experience.

Competencies

• Strategic Thinking & Execution
• Digital Transformation Leadership
• Service Excellence Mindset
• Data & Technology Governance
• Change Enablement
• Stakeholder Influence

Location
Riyadh, Saudi Arabia