Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics, and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 through the merger of Bayanat and Yahsat, Space42 aims to pioneer beyond today for humanity to experience a better tomorrow.
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As the Domain Architect - Service Management, you will be responsible for designing and overseeing the architecture of service management solutions at Space42. This role ensures seamless IT and operational service delivery across the organization's technology ecosystem. You will develop and maintain the service management architecture roadmap, collaborating with cross-functional stakeholders to implement frameworks that enhance operational efficiency and support larger business goals.
Responsibilities:
- Define and implement the enterprise service management strategy aligned with business goals.
- Architect and optimize ITIL-based service processes for high-availability systems.
- Align service architecture with industry standards (ITIL, ISO 20000, COBIT) and regulatory requirements.
- Lead integration of AI and automation into service management for improved predictive maintenance and incident resolution.
- Design and maintain the service management architecture roadmap to align with business objectives.
- Partner with cross-functional teams to enhance end-to-end service delivery.
- Evaluate emerging technologies to future-proof service management capabilities.
- Ensure compliance with relevant regulations and implement best practices for service management.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., ITIL, ServiceNow) are a plus.
- Minimum 8 years of relevant experience in service management and ServiceNow architecture.
- Expertise in ITIL 4, ISO 20000, and COBIT frameworks.
- Proven experience in designing service architecture for cloud, AI, and space technologies.
- Strong knowledge of AI-driven service tools.
Additional Requirements:
- Exceptional communication skills for executive-level stakeholder engagement.
- Experience with DevSecOps and automation in service delivery.
- Proficiency in BI tools for service analytics.
- Knowledge of cybersecurity frameworks.
Benefits & Perks:
- Competitive compensation packages and comprehensive medical insurance.
- Wellbeing-focused initiatives to enhance personal and professional life.
- Flexibility with hybrid work options.
- Access to exclusive discount programs across various lifestyle and leisure experiences in the UAE.
If you are performance-driven and possess an inquisitive mind, you will thrive in this role, furthering innovative and efficient space services through AI-driven smart solutions.
