About the Role
Would you like a career that provides you with opportunities to help customers and partners utilize cloud computing web services to achieve significant advancements faster and at a lower cost? Are you interested in being part of a transformative journey through cloud computing adoption? This role involves working on-site in diverse business environments and leading teams through high-impact projects that leverage the latest cloud infrastructure and platform technologies. At the company, we are hiring a technical Engagement Manager to guide consultants, partners, and client teams. Engagement Managers are responsible for managing and delivering cloud products and services that empower our customers to meet their business objectives. These professional services engagements focus on the comprehensive suite of customer solutions, helping to remove constraints and accelerate the journey to cloud computing.
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Key Job Responsibilities
As an Engagement Manager, you will:
- Manage projects independently and as part of larger teams.
- Own work streams end to end by understanding the customer requirements, leading the team through delivery, managing customer expectations, proactively addressing risks, and adhering to effective governance structures.
- Deliver solutions aligned with customer business objectives and communicate effectively with team members, stakeholders, and customer counterparts.
- Drive customer satisfaction as a key component of your role.
- Embrace and apply the company Leadership Principles, actively engaging with other teams to learn, share, and contribute to the recruitment and onboarding of future team members.
- Travel to client locations as needed to deliver professional services.
A Day in the Life
The company Professional Services engages in a wide variety of projects for customers and partners, offering a wealth of customer experience, best practices, and a strong focus on customer success. Our team collaborates across the entire organization to connect with product, service, and training teams, ensuring that we provide the most effective solutions and drive innovative features for our customers across all industries. Engagement Managers play a critical role in assisting customers in making informed decisions that meet their technical and business objectives by providing best practices and proactively identifying and closing project gaps.
About the Team
The company values diverse experiences. Even if you do not meet all qualifications listed in this job description, we encourage you to apply; non-traditional career paths and alternative experiences are welcomed.
Why the company?
- Inclusive Team Culture: The company fosters a culture of inclusion, supported by employee-led affinity groups. Ongoing events and learning experiences, such as Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to embrace our uniqueness.
- Mentorship & Career Growth: We are dedicated to continuous improvement and knowledge-sharing, offering mentorship and career-advancing resources to help you develop professionally.
- Work/Life Balance: We value work-life harmony, striving for flexibility in our working culture to ensure that success at work does not come at the expense of personal well-being.
Basic Qualifications:
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- 7+ years of experience leading and delivering enterprise-level IT engagements
- Bachelor's degree in a STEM field
- Knowledge of the value proposition of public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in delivering customer engagements in a professional services role
Preferred Qualifications:
- 7+ years of delivering customer engagements in a professional services role
- Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- Cloud certification
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne, or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of business across organizations
- 5+ years of experience as an Engagement Manager for a Cloud Service Provider or Consulting firm
Our inclusive culture empowers all team members to achieve the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for interviews or onboarding, please refer to the provided accommodations information.
