About the Job
The company office is currently looking for a Senior Engagement Project Manager to join our team in Dubai, UAE. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency. This position directly supports a number of portfolios: Digital Technical Operations and Airplane Integration. Our Engagement Project Managers have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers.
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Position Responsibilities
- Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of customer deployment efforts.
- Proactively manage the partner, innovation or implementation process end-to-end to achieve mutually satisfactory target timelines and goals.
- Acts as the initial point of escalation for issues or challenges encountered by the joint deployment team, capable of effectively triaging and de-escalating issues with impacted parties.
- Translate and document customer concerns, issues, and requests accordingly so our internal product/development teams can appropriately understand them and work toward a resolution.
- Ensure customer feedback is captured and shared with stakeholders and the team.
Basic Qualifications (Required Skills/Experience)
- 8+ years of experience in Implementation, and/or customer experience.
- Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
- Exceptional communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
- Ability to interface between technical and non-technical stakeholders.
- Experience using or applying metrics to measure performance against projects to ensure high-quality delivery.
- Ability to work across time zones with a globally dispersed team.
Preferred Qualifications (Education/Experience)
- Bachelor's degree or higher.
- 2+ years’ experience in a customer-facing position within Technology.
- Exceptional creativity and enthusiasm for solving problems or resolving issues.
Work Conditions
This position is hybrid. The selected candidate will be required to perform some work onsite at one of the listed location options, at the hiring team’s discretion.
