About the Role
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This is a multi-disciplinary Facilities Management role responsible for the delivery of contracted services within various client environments. The Facilities Manager will be tasked with delivering exceptional client service, overseeing contract delivery, managing both hard and soft services, financial management, and acting as an ambassador of the IFM PARTNER team on site.
Key Responsibilities
- Day-to-day site management, including site functionality, escalation management, asset management, planning, and client satisfaction.
- Manage Building Management Systems and Preventative Planned Maintenance programs.
- Maintain operation and maintenance manuals, warranties, asset and lifecycle registers.
- Ensure compliance with IFM PARTNER and client policies, statutory requirements, and SOPs.
- Manage budgets, purchase orders, invoices, service charges, rent, insurance, and local taxes as applicable.
- Ensure service requests are delivered within agreed KPIs and SLAs.
- Manage facilities vendors delivering hard and soft services.
- Oversee housekeeping, cleanliness audits, and cleaning vendor performance.
- Respond to facilities projects, fit-outs, and crisis management activities.
- Champion workplace experience, wellbeing, collaboration, and employee engagement.
- Lead employee experience reviews and service improvement initiatives.
- Build effective relationships with clients, landlords, partners, and vendors.
- Communicate risks and operational issues to client management teams.
- Provide leadership, direction, and mentoring to site teams and vendors.
- Conduct risk assessments and ensure H&S compliance documentation is maintained.
- Lead site-level energy management and sustainability initiatives.
- Manage facilities team objectives, performance, and development where applicable.
- Occasional travel may be required.
About You
- 7+ years of IFM experience, including 3-5 years of direct Facilities Management experience.
- Experience managing combined hard and soft services.
- Experience using CMMS and maintenance management systems.
- Experience managing teams and people.
- Knowledge of sustainability, energy management systems, building regulations, H&S, and statutory compliance.
- Project management experience is desirable.
- Ability to meet deadlines and solve problems in a collaborative, service-focused manner.
- Awareness of industry trends and best practices in facilities management.
- Strong communication skills and proactive approach.
- Commitment to continuous improvement and operational excellence.
- Proficiency in Microsoft Office applications and technology tools.
- Adaptability to changing priorities and projects.
- English and local language proficiency required.
Location:
On-site – Dubai, ARE
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
