Senior Field Service Engineer GIS Specialist

The Senior Field Service Engineer GIS Specialist at the company is responsible for delivering aftermarket services and support for High Voltage Products (GIS, LTB, AIS, GCB & Power Quality). This role involves conducting preventive maintenance, upgrades, troubleshooting, and warranty repairs on High Voltage Products, as well as performing commissioning activities. A key responsibility will be the development and implementation of proactive services in response to customer requirements, along with coordinating investigations of customer-reported issues to achieve equitable solutions.

Key Responsibilities:

• Strong knowledge of High Voltage Products Services & Service portfolios.
• Independently carry out Installation & Commissioning, extension, and Maintenance services.
• Provide on-site or remote technical support for installation and commissioning of mainly GIS and LTB, AIS & Power Quality Solutions.
• Ensure adherence to safety and industry acceptable practices, creating and maintaining strong customer relationships.
• Act as the representative of the OEM during customer interactions.
• Prepare tools, equipment, and parts needed for service jobs.
• Create service reports, time sheets, and delivery notes, ensuring customer signatures.
• Update the installed base in IB Analyzer (approved service database).
• Ensure compliance with external and internal regulations and guidelines.

Qualifications:

• Bachelor’s degree or diploma in engineering preferred.
• Minimum of 10 years of experience, including 6 to 8 years in High Voltage Products or Equipment’s (GIS, LTB, AIS), Power Quality Products (PQPS) installation, testing, commissioning, repair, and maintenance.
• Computer literate with excellent interpersonal written and oral communication skills.
• Relevant experience in Transmission GIS Installation and commissioning including substation services is an advantage.
• Proficiency in both spoken and written English is required.

Core Values:
Living the company’s core values of safety and integrity, with a strong emphasis on taking responsibility for actions while caring for colleagues and the business.