About the Role:
As a Senior Analytical Service Engineer based in Qatar, you will play a critical role in delivering high-quality aftermarket services for a measurement solutions portfolio. This role supports customers across the region through start-up, commissioning, maintenance, and lifecycle services for analytical systems and measurement products. By combining strong technical expertise with a customer-focused mindset, you will help ensure safe, reliable operations while contributing to long-term customer relationships and service business growth.
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In This Role, Your Responsibilities Will Be:
- Perform start-up, commissioning, troubleshooting, and repair activities for analytical systems and measurement products, including planning, execution, and customer reporting.
- Provide advanced technical support for maintenance of analytical systems such as gas analyzers, liquid analyzers, combustion analyzers, fire and gas detection systems, CEMS, gas chromatographs, and related measurement solutions.
- Conduct site surveys, walk-downs, and installed-base assessments to identify upgrade, optimization, and consulting opportunities.
- Execute field modifications and system upgrades independently or in collaboration with project teams, as required.
- Support and guide field service engineers by sharing technical expertise, providing coaching, and assisting with escalated service issues.
- Contribute to long-term service agreement (LTSA/AMC) planning and execution in line with contractual scope and conditions.
- Build and maintain strong customer relationships to support customer satisfaction, loyalty, and growth of service revenue.
- Track performance against agreed service metrics, analyze results, and support actions to achieve continuous improvement and operational excellence.
- Ensure consistent application of business processes, tools, and safety standards across all service activities.
- Adhere to Health, Safety & Environment policies as laid by the organization.
Who You Are:
You persist in achieving objectives, even when faced with challenges or changing priorities. You communicate clearly and effectively across different settings and with diverse stakeholders. You collaborate openly, fostering teamwork and enabling others to succeed. You build trust through reliability, technical credibility, and a strong commitment to customer success.
For This Role, You Will Need:
- An engineering background or equivalent practical experience in instrumentation, electronics, electrical, mechanical, or related disciplines.
- Experience supporting service, commissioning, or maintenance activities in industrial or process environments.
- Ability to work independently in the field while collaborating effectively with internal teams and customers.
- Strong focus on safety, quality, and customer satisfaction.
Preferred Qualifications That Set You Apart:
- Experience supporting analytical systems, online analyzers, or measurement solutions in oil and gas, energy, or industrial applications.
- Exposure to commissioning, start-up, and lifecycle services for comparable analytical products and systems.
- Strong organizational skills and ability to prioritize work in a customer-facing environment.
- Proficiency in written and spoken English; additional languages are an advantage.
Our Culture and Commitment To You:
We prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.
Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
