Senior Field Service Engineer

About the Job:
At the company, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we provide pioneering technology, products, solutions, and related services to industrial customers, helping them increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators, and drives for various applications across all industrial sectors.

Main Responsibilities:

• Check the installation and commissioning of newly installed LV drives (e.g., ACS880, ACS580, etc.) for ongoing industrial projects and report on commissioning works to customers and service managers.
• Service faulty medium voltage and low drives, order and replace faulty parts, and report warranty cases to the manufacturer.
• Perform preventive maintenance on different types of drives and assist in sizing and selecting the appropriate drives based on customer requirements.
• Report customer satisfaction levels, claims, recommendations, and technical issues regarding drives to business unit management.
• Contribute effectively to promoting products and boosting sales.
• Engineering system interfaces for drive upgrades, retrofitting projects, and newly installed drives.
• Conduct root cause analysis for customer failures and provide troubleshooting support for medium voltage variable frequency drives.

Qualifications:

• Bachelor's degree or Diploma in Electrical/Electronics Engineering.
• 5 to 10 years of experience in installation, testing, commissioning, and servicing of LV and MV drives.
• Fluent in English is required.
• Ability to work under pressure and travel to remote sites for extended periods.
• Certified as per Motion Upskills on relevant products.

Work Conditions:

• Full-time position with potential travel to and work in remote sites.

Benefits:
The company invests in its people with benefits that extend beyond the basics, supporting individual growth and future success.