Senior Forward Deploy Engineer

About the Job: The Senior Forward Deploy Engineer is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for the company customers across the Middle East. This position combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager. In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion. Success in this role is measured by speed to production, customer confidence, platform adoption, retention, and expansion.

Location: Saudi Arabia (Remote)

About the company: The company delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the company Edge Platform, and Leviathan, the company’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.

Key Responsibilities:

• Deployment execution and platform bring-up: Lead end-to-end deployment of platforms, including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service. Own on-site and in-country deployments across Saudi Arabia and the broader ME region.
• Technical account ownership and customer success: Serve as the primary technical point of contact for assigned customers post go-live; own the technical success plan and operational maturity roadmap.
• Joint Success Plan ownership: Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer, aligning deployment milestones and platform adoption with customer business objectives.
• Time-to-value acceleration and adoption: Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases.
• Operational excellence and reliability: Ensure customer environments remain stable, secure, and production-ready; identify scaling risks and architectural gaps.
• Sovereign data, security, and compliance execution: Operate within Saudi and regional sovereign data and security requirements; maintain disciplined access control and documentation.
• Field leadership and mentorship: Act as a senior technical presence for ND8 customers; mentor junior engineers and contribute to deployment standards.
• Cross-functional collaboration: Partner with leadership on customer priorities; provide structured feedback to Product and Engineering based on customer usage.

Qualifications and Experience:

• 8+ years in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles.
• Proven ability to own both hands-on delivery and long-term customer technical relationships.
• Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute.
• Strong troubleshooting skills in live, production environments.
• Experience in regulated, high-stakes customer settings; willingness to travel across Saudi Arabia and the broader ME region.

Preferred Experience:

• Experience with edge compute, modular data centers, or distributed infrastructure.
• Familiarity with AI workloads, GPU clusters, and high-performance computing environments.
• Exposure to sovereign or national-scale customer environments.

What Success Looks Like:

• Customer environments reach production quickly and operate reliably.
• The same engineer who deploys the platform remains the trusted technical owner.
• Adoption expands across sites, workloads, and teams without handoff friction.