Senior Forward Deployed Engineer (FDE)

About the job
We Are the company, a leading restaurant management ecosystem and payment tech provider. Founded in 2014, with headquarters in Riyadh and offices across five countries including UAE, Egypt, Jordan, and Kuwait, the company serves customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion orders, making the company one of the most rapidly evolving SaaS companies in the MENA region. We have achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting our innovation capabilities to better serve business owners.

We are hiring a Forward Deployed Engineer to bridge the gap between our customers and our product. This role requires embedding with strategic merchants and partners, shipping production code to solve their problems, and transforming insights into reusable platform capabilities. Large chains and integration partners often require more than configuration; they need custom integrations, data flows, and workflows that extend the product scope. You will own this work from discovery to production rollout in a full-stack, customer-facing engineering role, writing real code within our .NET microservices, Kafka-based event backbone, and front-end applications, measured on customer outcomes rather than ticket counts.

What Will You Do
Embed with customers

• Work directly with enterprise merchants, franchise groups, and integration partners to understand their operations, systems, and pain points.
• Run technical discovery: map workflows, data, and existing systems (ERP, delivery aggregators, loyalty, payment providers) against the company capabilities.
• Scope solutions, set clear expectations, and manage delivery dates with the customer, building and shipping production software.
• Design and build backend services and integrations in .NET (C#) following Clean Architecture and CQRS.
• Build event-driven flows on Kafka: producers, consumers, retries, dead-letter handling, idempotency, and schema evolution.
• Utilize Redis for caching, rate limiting, and short-lived state with effective invalidation and TTL strategies.
• Develop or enhance front-end experiences (web apps, admin tools, mini-apps) when solutions require a UI.
• Ship through CI/CD, taking ownership of your deployments, including observability in Datadog, alerts, runbooks, and on-call responsibilities.

Turn field work into product

• Identify patterns across customers and propose platform features instead of one-off forks.
• Document clear specifications and handover documents so core teams can adopt and maintain what you built.
• Advocate for customer needs in roadmap discussions, supported by data on usage, impact, and effort.

Build the FDE motion

• Transform one-off deployments into repeatable playbooks, tooling, SDKs, and reference integrations.
• Define how FDE engagements are scoped and measured, sharing learnings across Product, Engineering, Solutions, and Customer Success.

What Are We Looking For

• 6+ years building and running production software, with 3+ years focused on backend systems at scale.
• Proven experience owning work from ambiguous problems to production solutions.
• Experience collaborating directly with customers, partners, or business stakeholders to translate their needs into technical plans.
• Strong proficiency in C# and .NET (.NET 8+), ASP.NET Core APIs and microservices design; Clean Architecture, CQRS/MediatR, and DDD fundamentals.
• Hands-on experience with Kafka in production: partitioning, consumer groups, delivery semantics, idempotency, retries, and dead-letter queues, including the outbox pattern.
• Experience with Redis for caching: cache-aside, TTL and invalidation, distributed locks, and rate limiting, with knowledge of consistency trade-offs.
• Skilled in relational modeling and SQL (PostgreSQL or SQL Server), using Dapper or EF Core and query performance tuning.
• Front-end development experience with a modern framework (Vue/Nuxt, React, or Angular) and TypeScript.
• Proficiency in integration: REST and webhook design, OAuth2/OIDC, API versioning, and third-party systems such as ERP, payments, or delivery platforms.
• Comfortable with Docker, Kubernetes basics, CI/CD, and observability tools like Datadog.
• Possess a product mindset, beginning from the customer's outcome, pushing back when requests do not address the real problem, and measuring usage of your deliveries.
• Strong communication skills in English, both written and spoken, with the ability to present to various audiences, from engineering teams to restaurant executives.

Nice to Have

• Experience in restaurant tech, retail, POS, payments, loyalty, or delivery aggregator integrations.
• Previous experience in roles such as Forward Deployed, Solutions, Integration, or Customer Engineer at a product company.
• Experience with LLMs and AI agents in production (prompting, tool use, evaluations), applicable to customer workflows.
• Mobile development experience (Swift/SwiftUI, Kotlin, Flutter, or React Native), or familiarity with super-app and mini-app models.
• Knowledge of product analytics and instrumentation (Mixpanel, Snowflake, SQL-based analysis).
• Proficiency in Arabic and experience working with customers in Saudi Arabia and the GCC.

What We Offer You
We believe you will love working at the company!

• Highly competitive compensation packages, including bonuses and potential for shares.
• Focus on personal development with regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, gaining valuable experience in an exciting industry.
• Enjoy autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.