About the Role
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We are hiring a Forward Deployed Engineer to sit between our customers and our product. You will embed with strategic merchants and partners, ship production code that solves their problems, and turn what you learn into reusable platform capabilities.
Large chains and integration partners often need more than configuration: custom integrations, data flows, and workflows that stretch the product. You own that work end to end, from the first discovery call to production rollout. This is a full-stack, customer-facing engineering role. You write real code in our .NET microservices, Kafka-based event backbone, and front-end apps, and you are measured on customer outcomes, not tickets closed.
Responsibilities
Embed with customers
- Work directly with enterprise merchants, franchise groups, and integration partners to understand their operations, systems, and pain points.
- Run technical discovery: map their workflows, data, and existing systems (ERP, delivery aggregators, loyalty, payment providers) against the company's capabilities.
- Scope solutions, set clear expectations, and own delivery dates with the customer.
- Build and ship production software.
- Design and build backend services and integrations in .NET (C#) following Clean Architecture and CQRS.
- Build event-driven flows on Kafka: producers, consumers, retries, dead-letter handling, idempotency, and schema evolution.
- Use Redis for caching, rate limiting, and short-lived state, with sound invalidation and TTL strategies.
- Build or extend front-end experiences (web apps, admin tools, mini-apps) when the solution needs a UI.
- Ship through CI/CD and own what you ship: observability in Datadog, alerts, runbooks, and on-call for your deployments.
Turn field work into product
- Spot patterns across customers and propose platform features instead of one-off forks.
- Write clear specs and handover docs so core teams can adopt and maintain what you built.
- Be the voice of the customer in roadmap discussions, backed by data on usage, impact, and effort.
Build the FDE motion
- Turn one-off deployments into repeatable playbooks, tooling, SDKs, and reference integrations.
- Help define how FDE engagements are scoped and measured, and share learnings across Product, Engineering, Solutions, and Customer Success.
Requirements
- 6+ years building and running production software, including 3+ years on backend systems at scale.
- A track record of owning work end to end, from an ambiguous problem to a solution running in production.
- Experience working directly with customers, partners, or business stakeholders and turning their needs into technical plans.
- Strong C# and .NET (.NET 8+), ASP.NET Core APIs, and microservices design; Clean Architecture, CQRS/MediatR, and DDD fundamentals.
- Hands-on Kafka in production: partitioning, consumer groups, delivery semantics, idempotency, retries and DLQs, and the outbox pattern.
- Redis in production: cache-aside, TTL and invalidation, distributed locks, and rate limiting, with awareness of consistency trade-offs.
- Solid relational modeling and SQL (PostgreSQL or SQL Server), with Dapper or EF Core and query performance tuning.
- Production front-end experience with a modern framework (Vue/Nuxt, React, or Angular) and TypeScript.
- Integration experience: REST and webhook design, OAuth2/OIDC, API versioning, and third-party systems such as ERP, payments, or delivery platforms.
- Comfort with Docker, Kubernetes basics, CI/CD, and observability tools such as Datadog.
- A product mindset: you start from the customer's outcome, push back when a request is not the real problem, and measure whether what you shipped is used.
- Clear written and spoken English, and the confidence to present to an engineering team and a restaurant group's executives on the same day.
Nice to Have
- Experience in restaurant tech, retail, POS, payments, loyalty, or delivery aggregator integrations.
- A previous role as a Forward Deployed, Solutions, Integration, or Customer Engineer at a product company.
- Building with LLMs and AI agents in production (prompting, tool use, evaluations), applied to customer workflows.
- Mobile exposure (Swift/SwiftUI, Kotlin, Flutter, or React Native), or experience with super-app and mini-app models.
- Product analytics and instrumentation (Mixpanel, Snowflake, SQL-based analysis).
- Arabic language skills, and experience working with customers in Saudi Arabia and the GCC.
What We Offer
- Highly competitive compensation packages, including bonuses and the potential for shares.
- Prioritization of personal development with regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Opportunity to join a talented team of over 30 nationalities working in 14 countries, gaining valuable experience in an exciting industry.
- Autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
