About the Role
We're seeking a Senior Fraud Investigator for our Trust and Safety team. As a Senior Fraud Investigator, you will lead complex investigations, identify sophisticated fraud and financial crime patterns, and act as a key partner to cross-functional stakeholders to drive prevention, controls, and operational excellence.
You will be expected to demonstrate strong investigative judgment, influence outcomes through clear reporting, and proactively surface risks and insights that improve the organization's security posture. You will also mentor junior investigators and help refine investigation frameworks, SOPs, and quality standards.
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Your Responsibilities
- Lead end-to-end investigations into high-risk or high-impact cases (fraud, AML/financial crime typologies, account misuse, merchant abuse, and other suspicious activity).
- Perform deep-dive analysis across multiple signals/sources to detect patterns, trends, and emerging threats.
- Produce high-quality investigation reports with clear timelines, evidence, conclusions, and recommended actions.
- Partner with Risk, Compliance, Product, Data, and Engineering teams to improve detection rules, controls, and tooling; translate investigation findings into scalable solutions.
- Provide coaching, case reviews, and guidance to other investigators; raise investigation quality and consistency.
- Define and iterate on SOPs, QA standards, and escalation criteria; help improve turnaround time and accuracy.
- Communicate with customers and merchants (in Arabic and English) to verify details and resolve complex cases.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Your Expertise
- 3-5 years of fraud, risk operations, AML, transaction monitoring, or investigations experience.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication; ability to write clear, persuasive investigation narratives.
- Experience using fraud/risk tooling and case management tools (e.g., Groupe IB, Sardine, Focal/Mozn, SEON).
- Fluency in Arabic and English.
- Ability to work shifts and weekends.
