About the Role
The role involves designing and producing marketing materials including advertisements, collateral, signage, flash pieces, electronic brochures, and presentations aimed at driving hotel revenue. The position requires creativity and collaboration with various departments to deliver high-quality marketing assets that reflect the brand's identity.
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Candidate Profile
Education and Experience
- High school diploma or GED with 5 years of experience in customer service, call center operations, or a related professional area.
- OR
- Associates or Bachelor's degree in Computer Graphics or a related field; 3 years of experience in Computer Graphics or a related professional area.
Core Work Activities
Graphic Design Operations
- Develops various forms of creative design, computer graphics, production layout, and marketing support.
- Creates and revises print and multimedia collateral to reflect the current brand look.
- Manages the look and feel, concept, visual development, and final execution of all design directions.
- Partners with Marketing managers and related operational departments as part of a project team, providing design, conceptualization, and solutions pertaining to deliverables.
- Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotional and event-related collateral.
- Monitors the progress of all projects and provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates.
- Executes various aspects of production including scanning, digital retouching, image editing, special effects, file manipulation, and layout.
- Troubleshoots digital production issues as needed.
- Maintains project files and archives.
Additional Responsibilities
- Provides support for escalated needs via telephone and email, ensuring proper resolution, including direct contact with stakeholders when necessary.
- Responds to and handles problems and complaints.
- Manages the communication of trends via prepared reports to the appropriate personnel, corporate headquarters, and other service centers.
- Performs other reasonable requests by management that the associate is capable of performing.
Diversity and Inclusion Commitment
The organization is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. It actively fosters an environment where the unique backgrounds of associates are valued and celebrated. A commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law, is paramount.
Company Philosophy
The company's mission is to ignite curiosity and expand worlds. The brand aims to provide an experience of life where doors are opened, minds are broadened, and new experiences are embraced. With a culture and service philosophy of "Whatever/Whenever," the company connects guests’ passions to life. This role invites original, innovative individuals who are future-focused to be part of reimagining luxury globally.
