Senior Implementation Consultant

Sprinklr is a leading enterprise software company specializing in customer experience management. We are seeking a highly experienced Senior Implementation Consultant to provide strategic expertise for software deployment tailored to our client’s business requirements. This role is essential in ensuring clients understand the value of the Sprinklr platform and achieve their goals through our technology.

Responsibilities

• Lead and manage a high-performing team of implementation consultants to ensure successful, value-oriented deployments.
• Maintain performance metrics including billable utilization and oversee project assignments.
• Define and maintain the regional implementation practice strategy in collaboration with other leaders.
• Ensure that implementation delivery standards are upheld and take action when standards are not met.
• Facilitate team feedback and client consultations, representing Sprinklr Services leadership in high-level meetings.
• Contribute to the sales cycle by providing delivery expertise and recommending solutions.

Qualifications

• 8+ years of experience in enterprise software deployment management or implementation.
• Excellent written and verbal communication skills.
• Strong team and people management capabilities.
• Proficient in social media technologies and familiarity with social media management software is preferred.
• Ability to work independently and under tight deadlines.

Language Requirements

• Fluency in social media platforms; language requirements not specified.

What We Offer

At Sprinklr, we are committed to creating a workplace culture that fosters belonging and well-being for every employee. We offer comprehensive health plans, well-being programs, and continuous learning opportunities. Join us in our mission to enable organizations to deliver exceptional customer experiences.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time