Senior IT Infrastructure Engineer - Saudi Nationals, OTS

About the Role / About the Job
As an IT Infrastructure Engineer, you will implement and maintain critical IT infrastructure at your home site, reporting to the IT Manager. You will work closely with business teams, colleagues, and remote support teams to deliver day-to-day support and meet operational needs. You will serve as an escalation point for IT Support Technicians and remote teams on technical issues. This role involves building technical depth across networking, systems administration, and infrastructure management, executing projects with guidance, and contributing to operational excellence through hands-on troubleshooting, proactive maintenance, and documentation.

Key Job Responsibilities
Technical Operations & Infrastructure

• Implement and maintain IT infrastructure across software and hardware environments
• Ensure networking and computing systems remain available during production hours
• Maintain all IT equipment at optimum performance; meet departmental KPIs and SLAs
• Configure and troubleshoot networking fundamentals: routers, switches, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP)
• Liaise with global SME teams for installation and maintenance of networking/server infrastructure per company standards
• Perform site audits to ensure adherence to company IT and Health & Safety guidelines

Project Execution & Change Management

• Run site-level projects with business, fellow engineers, and remote support teams
• Act as single point of contact for assigned projects; keep stakeholders informed
• Create, review, and execute change management requests and project plans
• Validate and sanity-check technical execution of projects

Problem-Solving & Continuous Improvement

• Manage equipment availability through continuous improvement and cost reduction
• Identify root causes of operational issues and process inefficiencies
• Maintain and create policies, procedures, processes, and documentation

People Development

• Provide direction and support to IT Support Technicians on tickets and action items
• Mentor and train technicians; act as technical contact for remote support teams
• Support recruitment of new talent into OpsTechIT (once trained)

Customer Support & Collaboration

• Support customers across multiple buildings and remote sites
• Represent IT in site meetings; act as escalation point for business and support functions
• Manage contractor/supplier relationships; communicate technical issues and company standards
• Purchase equipment per policies, budgets, and operational demand
• Contribute to paid on-call schedule for high-severity incidents
• Produce weekly reports covering metrics and work performed

Basic Qualifications

• 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM)
• 2+ years of troubleshooting in a multi-user, high-availability environment
• 2+ years of PC repair, troubleshooting, deployment, and liquidation
• 1+ years of IT client, server, and network service delivery
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of corporate Windows, Mac, or Linux OS support
• 2+ years of supporting a corporate network environment

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

About the Team
Operations – Fulfilment Center and Logistics. Operations is at the heart of the company customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centers are responsible for managing the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.